Caroline Fernandez
Natick,Massachusetts
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical-Counceling position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Preschool Teacher
YMCA
10.2005 - 12.2006
- Notes: I assisted the lead teacher with the students and helped with arts and crafts
- I also read the children stories during circle time and prepped for snack and served it as well
- I would line the children up for the restroom and line them up for outdoor play
- I was well involved with activities that would be prepared for children and bulletin boards
- Maintained tidy and clean classroom consistent with safety and health standards.
- Organized snack time and nap hours.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Encouraged children to interact with each other and participate in group activities.
- Engaged and entertained children through recreational and educational activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Secretary/Office Assistant
Dr. Chi Wang
08.2006 - 09.2009
- Manager at doctor Wang's office I had a lot of responsibility for example checking in patients, calling in prescriptions, and filing
- I also oversaw checking in patient’s insurances and confirming appointments
- Booking and confirming appointments
- I also worked with coding for proper diagnosis on medical referral orders
- As an office manager I was in charge of making sure the office was left clean and everything put away and the computers were shut down.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Accounts Payable Administrative Assistant
AmPm
12.2009 - 08.2011
- I help with billing, payroll, and filling
- My responsibilities include answering phone calls, filling, billing, along with running background checks
- I also assisted in payroll and expense entries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sales Manager
Howard Cleaning Company
11.2018 - 01.2022
- As a Sales manager I was in charge of follow up calls, making sure our customers are satisfied with our work
- Along with making sure that our price matches competitors
- Taking charge of any complaints our customers had and making sure they are happy and reporting back to the boss
- Also, going to locations for walk through meetings and double checking the work of the cleaners along with dropping off any supplies and equipment needed
- I made sure I took on all the responsibility so that the big boss didn’t have to.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
Education
High School Diploma -
Marlborough High School
06.2007
Associate of Arts - Psychology
Bunker Hill Community College
05.2018
Associate of Science - General Studies
Quinsigamond Community College
05.2019
Bachelor of Arts - Psychology And Gender Studies
University of Massachusetts Lowell
05.2023
Licenses & Certifications
Skills
- Problem Solver
- Good Listener
- Punctual
- Bilingual
- Experienced in Microsoft office (Word, Excel, PowerPoint & Outlook)
- Experience working with special needs children
- Experience dealing with children of different ethnic backgrounds
- Valid Driver's License
- Time Management
- Sorting and Labeling
- Office Management
- Schedule Management
- Medical Terminology
- Microsoft Office
- Scheduling Meetings
- Strong Problem Solver
- Prioritizing Work
- Billing and Coding
- Patient Charting
- Filing
- Documentation
Certification
Medical Billing & Coding Certificate
Patient Care Tech Certificate
Clinical Medical Assistant Certificate
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Howard Cleaning Company
11.2018 - 01.2022
Accounts Payable Administrative Assistant
AmPm
12.2009 - 08.2011
Secretary/Office Assistant
Dr. Chi Wang
08.2006 - 09.2009
Assistant Preschool Teacher
YMCA
10.2005 - 12.2006
High School Diploma -
Marlborough High School
Associate of Arts - Psychology
Bunker Hill Community College
Associate of Science - General Studies
Quinsigamond Community College
Bachelor of Arts - Psychology And Gender Studies
University of Massachusetts Lowell
Licenses & Certifications
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