Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Ferreira

Ozone Park

Summary

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

11
11
years of professional experience

Work History

Personal Care Assistant

PPL
04.2025 - Current
  • Assisted clients with daily living activities, enhancing overall well-being and independence.
  • Administered medications according to prescribed schedules, ensuring compliance and safety.
  • Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
  • Monitored client health status, documenting changes and reporting concerns to appropriate parties.

Patient Access Representative

Flexstaff/Northwell Health
09.2021 - 10.2023
  • Managed patient check-in processes to ensure efficient workflow and minimize wait times.
  • Verified insurance information and collected co-pays for seamless patient registration.
  • Scheduled appointments using electronic health record (EHR) systems, enhancing operational efficiency.
  • Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.

Shift Supervisor

CVS Pharmacy
06.2017 - 02.2020
  • Supervised daily operations to ensure efficient workflow and optimal customer service.
  • Trained and mentored team members on company policies and procedures.
  • Coordinated inventory management to maintain stock levels and minimize shrinkage.

Personal Assistant

Le Services Financier Goberdhan
06.2015 - 01.2017
  • Coordinated executive schedules and travel arrangements for senior management.
  • Managed communication between departments to enhance operational efficiency.
  • Streamlined office processes, reducing administrative delays and improving workflow.
  • Developed and maintained filing systems for sensitive financial documents.

Education

Associate of Arts - Liberal Arts

Borough of Manhattan Community College
New York, NY

High School Diploma -

John Adams High School
Ozone Park, NY
06-2016

Skills

  • Direct patient care
  • Problem-solving
  • Multitasking and organization
  • Compassionate communication
  • Patient care
  • Relationship building
  • Documentation
  • HIPAA compliance

Timeline

Personal Care Assistant

PPL
04.2025 - Current

Patient Access Representative

Flexstaff/Northwell Health
09.2021 - 10.2023

Shift Supervisor

CVS Pharmacy
06.2017 - 02.2020

Personal Assistant

Le Services Financier Goberdhan
06.2015 - 01.2017

Associate of Arts - Liberal Arts

Borough of Manhattan Community College

High School Diploma -

John Adams High School