Caroline Fleming
Charlottesville,VA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
3
3
years of professional experience
Work History
Server
The Lodge at Old Trail
Crozet, VA
01.2024 - 08.2024
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Operations Staff
Ridge Haven Camp, Conference, and Retreat Center
Brevard, NC
06.2021 - 08.2023
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Cleaned tables, chairs and dining areas after customer use.
- Checked expiration dates on products to ensure freshness.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Assisted in the set-up of activities for children, such as arts and crafts projects.
- Facilitated group games for large groups of kids and ensured everyone was included.
- Provided guidance to younger campers when needed during activities.
- Encouraged positive behavior among participants at all times.
- Instructed campers on safety rules before engaging in any activity.
- Created fun, interactive lessons plans that kept children engaged in learning new skills.
- Engaged with campers by playing sports, board games, or other interactive activities.
- Assisted with clean up after each activity session concluded.
- Interacted with parents upon drop off and pick up times to answer questions they may have had about their child's day.
Education
Architecture
University of Virginia
Charlottesville, VA05-2028
Western Albemarle High School
Crozet, VA05-2024
Skills
- Food inspection
- Table Bussing
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
Timeline
Server
The Lodge at Old Trail
01.2024 - 08.2024
Operations Staff
Ridge Haven Camp, Conference, and Retreat Center
06.2021 - 08.2023
Architecture
University of Virginia
Western Albemarle High School
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