Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caroline Flores

Grants Pass

Summary

Offering excellent communication skills and dedicated approach to providing top-notch service. Brings understanding of cleanliness and customer service, ready to pick up necessary knowledge quickly. Ready to use and develop customer service and teamwork skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Control/ Safety Coordinator

Phoenix Modular
07.2022 - Current
  • Under the direction of the Quality Control/ Transportation Supervisor, this position I was responsible for the detailed inspection of the buildings produced in accordance with the established Quality Control Program
  • For Building Inspections I would; Conduct inspections of material and workmanship in the building to ensure compliance with prints and structural package
  • Identified and created a listing of non-acceptable material and workmanship in the building and reported it to the department Supervisor for corrective action
  • Reviewed prints and identified all non-standard items and procedures and conducted a detailed inspection
  • Verified that corrective action for non-acceptable material and workmanship in the building is completed and acceptable
  • Reviewed, collected and filed building travelers and all other QC paperwork
  • Escorted inspectors and provided all information needed such as approved prints, previous inspection sheets, Q.C
  • Manuals, etc
  • Conducted final inspection and advised the Quality Control/Transportation Supervisor when the building was completed and ready for invoicing and transport
  • Inspected units prior to movement to storage areas for condition of tires, hitches, close-up and overall general condition
  • Re-inspected tires and close-ups prior to transport
  • For Ship loose & Transportation I would; Ensure proper disbursement of the materials within one unit or between several units of the same complex
  • Assembled customer packages (warranties, instruction booklets, keys, etc.)
  • Created all ship loose lists
  • Took pictures of ship loose and completed building and downloads to the digital files
  • Inspected ship loose, close-up and customer packets
  • Under the direction of the Quality Assurance Manager, this position I was responsible for developing, implementing, and monitoring the company's safety programs
  • As Safety Coordinator I was responsible for the following: Safety Rules and Regulations
  • Stayed well informed on needs of plant safety by reading Plant Safety Manual and OSHA Safety Standards Manual
  • Perform a daily inspection of plant production areas for safety hazards and safety violations and report those to the Production Manager
  • Conduct an inspection of perimeter fences on a daily basis
  • Filed all claims with the Industrial Commission
  • Monitored and maintained confidential records of industrial accidents
  • Maintained OSHA log and files yearly 301A
  • Managed all communication and correspondence with OSHA
  • Filed all claims with the worker's compensation insurance company
  • Managed all communication and correspondence with worker's compensation insurance related to claims filed
  • Authorized to receive drug tests results and follow up, as necessary
  • Ensured that all claim information and correspondence is kept confidential
  • Established an effective, professional relationship with HR/Payroll
  • Oversaw and solve first aid accidents
  • Conducted regular safety meetings with the Production Departments consistent with the OSHA subjects list
  • Oversaw monthly safety and accident review with Plant Production Departments

Customer Service Representative

Call Point
10.2021 - 07.2022
  • Being a customer service representative in this job includes scheduling appointments for customers in need of technicians
  • We schedule for several HVAC, Electrical and Plumbing companies
  • I also take calls from customers answering questions or addressing any concerns they may have
  • My other many duties include handling many inbound and outbound calls to and from customers
  • Listening to customers' needs or issues and providing helpful solutions to their problems

Patient Care Coordinator

Imagine Dental
05.2020 - 06.2021
  • At Imagine Dental I continued to learn how to work under pressure and multitask
  • Meeting the performance goals established for the position in the areas of; efficiency, call quality, customer satisfaction, first call resolution and attendance
  • Possess strong ability in analyzing information and providing solutions to problems
  • Furthermore, I also continued to coordinate scheduling, provide insurance benefits and eligibility, and work with outside dental referrals
  • While most of the work is computer-base, there is a lot of paperwork handling, faxing, and scanning in additional to multiple telephone calls

Patient Care Coordinator

Western Dental
01.2019 - 01.2020
  • At Western Dental I learned how to work under pressure and multitask
  • Those are the keys working at a dental office
  • My job as a PCC is to not only check patients in and out of the office
  • Also, to give patients an estimate pricing and setting up payment plans for any treatment they may need or want
  • I work with General Dental patients and Orthodontic patients
  • Lastly, we also sell in house products to patients

Customer Service

Curacao
07.2018 - 01.2019
  • I multitask by helping customers either complete transactions, handle customer complaints, and/ or help process returns
  • I also operated the register, and/ or handled cash deposits

Broker Assistant

Legacy Insurance Group
09.2016 - 05.2018
  • Duties included customer service, in home appointments for AHCCCS eligibility and applications
  • Verify AHCCCS eligibility and set up appointments for brokers
  • Helped members resolve issues and answer benefits questions
  • I helped create spreadsheets for members database

Education

High School Diploma -

Hope High School
Phoenix, AZ
01.2017

Skills

  • Bilingual
  • Customer Service
  • Adaptability
  • Highly dependable
  • Responsible

Certification

  • CPR Certification
  • Driver's License

Languages

Spanish
Professional Working

Timeline

Quality Control/ Safety Coordinator

Phoenix Modular
07.2022 - Current

Customer Service Representative

Call Point
10.2021 - 07.2022

Patient Care Coordinator

Imagine Dental
05.2020 - 06.2021

Patient Care Coordinator

Western Dental
01.2019 - 01.2020

Customer Service

Curacao
07.2018 - 01.2019

Broker Assistant

Legacy Insurance Group
09.2016 - 05.2018

High School Diploma -

Hope High School

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Caroline Flores