Caroline Floyd
Anderson,SC
Summary
Achieved significant milestones at Belk as a Fulfillment Specialist/Flex Associate, excelling in customer satisfaction and departmental KPIs by leveraging strong teamwork and collaboration skills alongside proficient order processing abilities. Demonstrated exceptional mentoring capabilities, ensuring seamless onboarding of new hires, and consistently surpassed targets with a focus on enhancing order accuracy and delivery timeliness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fulfillment Specialist/Flex Associate
Belk
04.2021 - Current
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Assisted in training new hires on company procedures, promoting consistent performance standards across the department.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Excellent communication skills, both verbal and written.
- Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
- Improved order accuracy by diligently verifying product information and quantities before packaging.
Education
Associate of Applied Science - Marketing
Tri-County Technical College
Pendleton, SC05.2024
Skills
- Deadline Adherence
- Hard worker
- Order Picking and processing
- Mentoring and training
- Interdepartmental communication
- Teamwork and Collaboration
- Customer Service
- Packing and shipping
- Dependable and reliable
Accomplishments
- Achieved Best of Belk: Associate of the Year 2024
Certification
SCPro Fundamentals: Customer Service Operations
Timeline
Fulfillment Specialist/Flex Associate
Belk
04.2021 - Current
Associate of Applied Science - Marketing
Tri-County Technical College
Similar Profiles
Karen Fraire GalindoKaren Fraire Galindo
Sales Associate at BelkSales Associate at Belk
Stanene DouglasStanene Douglas
Human Resource Manager at BelkHuman Resource Manager at Belk
Ann YepsenAnn Yepsen
Store Manager at BelkStore Manager at Belk
Sekeybria ArdsSekeybria Ards
Lead Visual Merchandiser at BelkLead Visual Merchandiser at Belk
Markus FarrellMarkus Farrell
Operations Manager / Sales Manager at Crash to Cash / Heritage Personal Injury FirmOperations Manager / Sales Manager at Crash to Cash / Heritage Personal Injury Firm