Caroline Foose
Charleston,SC
Summary
Friendly and outgoing with passion for delivering exceptional guest experiences. Possesses knowledge of customer service principles and basic food and beverage service, ensuring accurate order taking and timely delivery. Committed to creating welcoming atmosphere and enhancing guest satisfaction. Developed strong customer service abilities in fast-paced hospitality environment. Demonstrates ability to adapt to new challenges and deliver high-quality service.
Overview
3
3
years of professional experience
Work History
Counter Salesperson
Smallcakes Cupcakery & Creamery
08.2021 - 08.2022
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Arranged bakery displays to showcase cupcakes, ice cream and cookies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards..
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Pool Server
Royal Oaks Country Club
05.2023 - 08.2024
- Coordinated closely with lifeguards to address any safety concerns promptly, ensuring the well-being of all guests in the pool area.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Handled member complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Presented menus to members promptly after seating and answered questions about menu items, remembering frequent customers orders and preferences.
- Enhanced club members experience by providing efficient and friendly poolside service.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-2023
Hospitality And Tourism Management
College of Charleston
Charleston, SC05-2027
Skills
- Reliability and punctuality
- Point of sale systems
- Teamwork
- Professional Attitude
- Inventory Management
- Time management abilities
- Hospitality service expertise
- Conflict and complaint resolution
Timeline
Pool Server
Royal Oaks Country Club
05.2023 - 08.2024
Counter Salesperson
Smallcakes Cupcakery & Creamery
08.2021 - 08.2022
High School Diploma -
Lake Highlands High School
Hospitality And Tourism Management
College of Charleston
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