CAROLINE FRANK
New York,NY
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Adept at managing calendars, preparing reports and coordinating meetings and events. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
EVENT COORDINATOR & OPERATIONS MANAGER
JAY CONFERENCE BRYANT PARK
09.2022 - Current
- Liaise with clients to determine exact event requirements.
- Perform post-event tasks promptly such as meeting with clients to ensure satisfaction, reviewing invoices and bills, approving payments, and documenting issues and resolutions
- Lead working group meetings - creating structure, timely reports, and consistent communication tools
- Contribute to post-event recaps of what worked and what didn't work identifying indicated actions, so we can continue to improve processes
- Create and maintain employee schedules.
- Keep track of location inventory for supplies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinate with catering staff on delivery, timing and service style of food.
- Oversee preparation and management of event budgets to deliver at or below projected costs.
PERSONAL ASSISTANT
PRIVATE FAMILY
12.2020 - 09.2022
- Managed complex calendars and scheduled meetings and other activities across multiple organizations, including within the family, making appointments, and for observing and purchasing gifts for birthdays and anniversaries
- Booked, coordinated and managed domestic and international travel
- Researched options and interviewed candidates for other family staffing needs
- Drove end-to-end execution of various administrative tasks
- Took detailed notes and following up on all actions as identified during meetings
- Maintained up to date files, all logically structured and introduced filing systems where helpful
- Performed basic research and data analysis
- Executed special projects (e.g. organizing digital photos).
OFFICE MANAGER
KAFKACARE
11.2016 - 04.2020
- Provided leadership experience and direction that positively impacts the hands-on daily operations of the practice and represent the practice in a professional manner following all policies and procedures.
- Provided oversight of general accounting, daily deposits, inventory control and accounts receivable; responsible to complete semi-monthly payroll
- Monitored the practice's activities and justify variances when necessary; implementing effective tools to improve operational efficiency and control costs
- Determined annual operating budgets and capital equipment expenditures
- Promoted a team approach to delivering exceptional patient care
- Managed and tracked patient concerns and addressed all patient complaints.
Skills
- Operations Oversight
- Meeting Planning
- Logistics Management
- Special Events Planning
- Scheduling
- Client Relationship Development
- Crisis Management
- Vendor Relationship Management
- Inventory Management
- Staff Development
- Administrative Support
- Travel Coordination
- Project Management
- Executive Support
- Performance Improvement
Timeline
EVENT COORDINATOR & OPERATIONS MANAGER
JAY CONFERENCE BRYANT PARK
09.2022 - Current
PERSONAL ASSISTANT
PRIVATE FAMILY
12.2020 - 09.2022
OFFICE MANAGER
KAFKACARE
11.2016 - 04.2020
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