Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Frankenburger

Tampa,FL

Summary

Experienced in organizing business operations, overseeing finances, and managing resources for over 7 years. Dedicated to achieving smooth project operations by closely monitoring projects, adhering to production schedules and budgets. Proficient in effectively managing production teams and identifying potential problems or risks. Promptly implementing necessary mitigations to ensure project success.

Overview

16
16
years of professional experience

Work History

Project Manager

CareCentrix
05.2018 - 07.2024
  • Successfully managed multiple multi-million dollar projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for all projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Provided detailed project status updates to stakeholders and executive management through the full SDLC.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues including scope creep during project execution.
  • Monitored project performance through the warranty period to identify areas of improvement and make adjustments.

Sr. Business Analyst Manager

Health-Plan Services
07.2016 - 05.2018
  • Instrumental in implementing the Customer Success Team and driving incident backlog resulting in a 63% reduction
  • Lead for pilot intake program for largest client, assessing process and areas for improvement, with variance reduction, and isolating key issues to determine possible solutions within a 24 hour TAT
  • Responsible for overseeing and coordinating the analysis of business requests and ensuring the development of documentation, in time for 3 week release sprints
  • Developed new incident process conducting initial triage of all incidents submitted by internal and external stakeholders with over a 30% reduction in duplicates, non-issues, and training opportunities
  • Design and enforce HPS SOPs, procedures, reporting, and policies in coordination with CMMI compliance
  • Key operations product lead in roll out of new business management tool, ServiceNow, at HPS
  • Conduct weekly meetings to proactively assess customer needs on a periodic basis via Serena Business Manager/ServiceNow, surveys, reviews, interviews, trends and analysis
  • Liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance

Business Analyst

Beeline.com
11.2013 - 07.2016


  • Proactively assess, clarify, and validate client and partner needs on an ongoing basis
  • Collaborates with client services SMEs to execute the operational tasks in order to achieve program objectives on time and with high quality
  • Reviews Statements of Work (SOW) for consulting and contingent workforce as a part of the VMS
  • Consult with functional unit management and personnel to identify, define and document business needs, current operational procedures, problems, and levels of systems access
  • Liaison between departmental end-users, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal performance
  • Analyze and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
  • Identify opportunities for improving business processes through information systems and non-system driver changes; assists in the preparation of proposals to develop new systems and operational changes
  • Read and interpret case management systems and functional technical literature and translate in terms understandable to the end-users

Sr. IT Recruiter/Procurement Manager

KFORCE, INC.
03.2010 - 11.2013
  • Responsible for recruiting highly technical developers and senior level managers
  • Experience with PeopleSoft, OLR, and SM (Online Recruiter and Staff Management)
  • Knowledge of OFCCP guidelines, EEOC regulations and Affirmative Action as it relates to recruiting
  • Managing up to 30+ managers at one time, while building strong and trustworthy relationships and transparency to deliver them with top talent and strategies to improve their team talents as a whole
  • Utilize resource management systems to generate analysis and reporting of key staffing data
  • Run weekly team meetings to discuss cross lines of business and best options and tools for fills

Account Manager

Impact Orthopedics
08.2008 - 01.2010
  • Work with various medical organizations and doctors and provide them with appointments and information regarding our services
  • Attend and assist doctors in surgeries regarding our products
  • Plan various charity events and socials
  • Act as a liaison between the company and the associated doctors
  • Developing proposals for new programs

Education

Bachelor of Science -

UNIVERSITY OF NORTH FLORIDA
Jacksonville, FL
05.2006

Skills

  • Profiency in Microsoft Project, Visio, Excel, Access, Word, and PowerPoint
  • Project Management Methodology: Waterfall and Agile
  • Processes and procedures of the full SDLC
  • Extensive experience in Requirements Gathering

Timeline

Project Manager

CareCentrix
05.2018 - 07.2024

Sr. Business Analyst Manager

Health-Plan Services
07.2016 - 05.2018

Business Analyst

Beeline.com
11.2013 - 07.2016

Sr. IT Recruiter/Procurement Manager

KFORCE, INC.
03.2010 - 11.2013

Account Manager

Impact Orthopedics
08.2008 - 01.2010

Bachelor of Science -

UNIVERSITY OF NORTH FLORIDA

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Caroline Frankenburger