Caroline Friend
Cleveland,United States
Summary
Ambitious and proven graduate student and Front Desk Clerk with experience in detailed organization and enhancing customer satisfaction at the Glidden House Hotel through exceptional service and a friendly, positive attitude. Skilled in using automated telephone systems and excelling in verbal communication, consistently managed reservations and inquiries, boosting efficiency. Demonstrates strong teamwork and organization skills, ensuring smooth operations and client experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Clerk
Glidden House Hotel
10.2021 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided outstanding customer service upon arrival, offered assistance, and anticipated their needs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained social perceptiveness during the check-in process and confirmed identifications of clients.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained a clean and organized front desk for an inviting atmosphere.
- Promoted helpful recommendations for guests to explore and the city and enjoy their visit.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Front Desk Clerk
Aroma Stone Hearth Pizza
07.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Confirmed relevant customer information and processed payments accurately.
- Placed orders with a positive and cheerful demeanor.
- Repeated detailed orders to the customer to confirm their selections.
- Managed at least 30 customer calls in a five-hour shift.
- Promoted helpful options for customers when they asked for personal recommendations or dietary restrictions.
- Completed the following additional tasks: cleaning dishes and cookware for optimal sanitization, built and transferred pizza boxes to the kitchen, promptly removing waste to outside garbage bins, cleaned and sanitized front desk and kitchen for the next day.
Education
Bachelor of Arts - Vocal Performance
Cleveland Institute of Music
Cleveland, OH05.2024
High School Diploma -
Our Lady of The Sacred Heart High School
Coraopolis, PA05.2020
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Organization and Time Management
- Automated and Multi-Line Telephone Systems
- Active Listening
- Customer Service
Timeline
Front Desk Clerk
Glidden House Hotel
10.2021 - Current
Front Desk Clerk
Aroma Stone Hearth Pizza
07.2021 - 12.2021
Bachelor of Arts - Vocal Performance
Cleveland Institute of Music
High School Diploma -
Our Lady of The Sacred Heart High School
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