CAROLINE GANNON

Executive Assistant to Owner/CEO

• Resourceful time management of the CEO's calendar, scheduling meetings and coordinating travel to optimize time.
• Attend sales, marketing and manufacturing meetings both at offsite client locations and through zoom as support to the CEO.

HR & Office Management

• Implemented the Fitglow company staff handbook, health & safety policy.
• Prepare retail, wholesale and marketing agreements.
• Company Recruitment; facilitate onboarding, background checks and training for new hires.
• Implemented performance review and annual goals templates to elevate company moral and team building.
• Facilities management of building maintenance, office & shipping supplies and staff wellness program.
• Company invoicing management.

Project Management

• Liaise with product manufacturing and packaging manufacturing team leads.
• Manage in-house monthly inventory & sales reports, purchase orders through Shopify and Quickbooks.
• Liaise with vendors to resolved product, packaging or service concerns.

Customer Service Team Management

• Conduct regular staff meetings to discuss customer service issues and problem solve to achieve high stand of customer excellence.

• Provided executive administration and personal assistance to managing Partners in the practice areas of Systems Engineering, Finance Performance & Human Resources Transformation, directors and management team.
• Managed hectic calendar coordination, complex travel itineraries, agendas and draft correspondence to clients.
• Facilitated training and onboarding for incoming department staff.
• Managed Partner monthly credit card expense claims and client project accounts.
• Coordinated department business and employee engagement events .
• Complete weekly time sheets using Practice Engine system for partners.
• Working with the Consulting team of PA's to provide ample support and cover to the wider team of partners upon request.

• Provided executive & personal assistance to the Executive Head of Credit Policy & Systems and Corporate Banking Credit and wider team of reporting senior managers & credit underwriters.
• Prepared reports, presentations, spreadsheets, meeting agendas and briefing papers for the board executive team.
• Management of all Group Risk internal training seminars and meetings.
• SAP Time Administration and Procurement management for Corporate Credit Team.
• Maintained Corporate Credit Ratifications register.
• Online management of Corporate Credit CAS filing system and register for offsite archived filing disposal of documents in accordance with company policies.
• Health & Safety Coordinator – update quarterly safety reports, attend annual training, conduct fire drills. First Aid, AED & Evacuation Chair training.
• Facilities Management – Liaise with internal units, update department on policy measures, attending monthly meetings.

• Delivered confidential and sensitive legal employment briefs, motions & pleadings and supported all projects to the highest standards.
• Legal Due Diligence project management - bank original contracts, deeds and agreements.
• SAP Time Administrator.
• Employee Engagement Team Coordinator.
• Trade Mark and domain name renewals and registration for Bank of Ireland.
• GLS Annual Plan administrator (software program).