Caroline Gannon
Russell,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
HR Specialist
Addiction Recovery Care
Louisa, Kentucky
08.2024 - 10.2024
- Developed and implemented new employee onboarding process.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Managed all facility roster spreadsheets controlling certifications, back grounds, resumes and job descriptions.
- Provided essential support to address individual HR needs of employees.
Office Manager
Addiction Recovery Care
Ashland, KY
03.2023 - 08.2024
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Peer Support Specialist
Addiction Recovery Care
Ashland, KY
10.2022 - 06.2023
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Transported individuals safely to support meetings and medical appointments.
- Helped individuals overcome harmful drug and alcohol addictions.
Residential Support Staff Member
Addiction Recovery Care
Ashland, KY
07.2022 - 10.2022
- Dispensed medications and documented passes to update individual records.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
Store Manager
Goodwill Industies
Ashland, KY
10.2021 - 07.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Manager
Goodwill Industries of KYOWVA area
Ashland, KY
08.2021 - 10.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Retail Associate
Goodwill Industries of KYOWVA area
Ashland, KY
03.2021 - 08.2021
- Greeted customers and provided excellent customer service.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Ensured compliance with all company policies and procedures.
- Performed price checks on items requested by customers.
Education
High School Diploma -
Boyd County High School
Ashland, KY05.2016
Skills
- CRM and Office Management Software
- Budgetary Planning
- Problem Resolution
- Verbal and Written Communication
- Team Leadership
- Scheduling and Coordinating
- Work Planning and Prioritization
- Goal Setting
- Administration and Reporting
- Documentation and Reporting
- Personnel engagement
- Paperwork verification
- Policies implementation
- Employee Onboarding
Timeline
HR Specialist
Addiction Recovery Care
08.2024 - 10.2024
Office Manager
Addiction Recovery Care
03.2023 - 08.2024
Peer Support Specialist
Addiction Recovery Care
10.2022 - 06.2023
Residential Support Staff Member
Addiction Recovery Care
07.2022 - 10.2022
Store Manager
Goodwill Industies
10.2021 - 07.2022
Assistant Manager
Goodwill Industries of KYOWVA area
08.2021 - 10.2021
Retail Associate
Goodwill Industries of KYOWVA area
03.2021 - 08.2021
High School Diploma -
Boyd County High School
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