Caroline Genter
Binghamton,NY
Summary
Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Lourdes Hospital
Binghamton, NY
06.2017 - Current
- Prepared patient charts prior to each appointment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Maintained a clean work environment by adhering to infection control protocols.
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Interviewed patients to complete case histories and intake forms.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients and visitors in a professional and friendly manner.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
Medical Office Assistant
Tier Orthopedic Associates
Johnson City, NY
07.2015 - 06.2017
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted with referrals and prepared medical records for patients.
- Arranged hospital admissions for patients as required.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients and visitors in a professional and friendly manner.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Medical Assistant/Medical Office Assistant in Orthopedics
Katherine Shaw Bethea Hospital
Dixon, IL
11.2005 - 05.2014
- Cross trained in Family Medicine/OB, Cardiology, Foot and Ankle and Gastroenterology
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal
- Supported patients with customized patient teaching tools
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Organized, updated and maintained patient charts
- Sent specimens for laboratory testing
- Displayed and stocked all required brochures and pamphlets
- Followed all HIPA rules
- Recorded patients' medical history, vital statistics and test results in medical records
- Escorted patients to examination rooms and prepared them for physician exams
- Called patient medications into pharmacies
- Trained new staff to provide top-quality patient care
- Assisted in office medical procedures
- Scheduled surgeries with the OR staff
- Ordered testing(XR, MRI, CT, EMG)
- Assisted in Apligraf application, wound vacs, casting, dressing changes, assist with aspirations/cultures, did suture and staple removal and administrated braces, slings, etc
- Extensive work with worker's comp and pre-certing for patients healthcare needs
- Faxed orders and requested records
- Filled out disability papers or notes, did off work notes and school notes, did referrals to other doctors and triaged phone calls.
Certified Nursing Assistant on Medical Surgical Floor
BetheaKatherineBetheaBethea Hospital
Dixon, IL
12.2003 - 11.2005
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Cleaned instruments and disposed of contaminated supplies
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Measured urine specimens and delivered them to the laboratory
- Provided care and assistance with daily living activities
- Assisted patients with healing and recovery after surgery
- Helped physicians examine and treat patients by assisting them
- Tested patients' blood glucose levels.
CNA and Caregiver in Hospice
Katherine Shaw Bethea Hospital
Dixon, IL
04.2003 - 12.2003
- Recorded patients' medical history, vital statistics and test results in medical records
- Ensured HIPAA compliance
- Educated patients about their treatments
- Maintained patient privacy and confidential patient information
- Tested patients' blood glucose levels
- Observed and documented patient status and reported patient complaints to the nurse
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance and companionship to clients
- Cleaned and organized patients' living quarters
- Positioned residents for comfort and to prevent skin pressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Assisted with ADLs
- Provided patients and families with emotional support
- Administered simple range of motion exercises
- Administered medications
- Provided wound care.
Education
High School Diploma -
Dixon High School
Dixon, IL06-1988
Skills
- Multitasking and Organization
- Patient Flow
- Physician Assistance
- HIPAA Compliance
- OSHA Compliance
- Workload Management
- Computer Skills
- Problem-Solving
- Schedule Management
- Clinical Medical Assistance
- Specimen Collection
- Patient Care
Certification
- Experience of 20+ years as a Medical/Office Assistant and Certified Nursing Assistant in the State Of Illinois and th State New York .
- Currently hold CPR/AED certification.
Timeline
Medical Office Assistant
Lourdes Hospital
06.2017 - Current
Medical Office Assistant
Tier Orthopedic Associates
07.2015 - 06.2017
Medical Assistant/Medical Office Assistant in Orthopedics
Katherine Shaw Bethea Hospital
11.2005 - 05.2014
Certified Nursing Assistant on Medical Surgical Floor
BetheaKatherineBetheaBethea Hospital
12.2003 - 11.2005
CNA and Caregiver in Hospice
Katherine Shaw Bethea Hospital
04.2003 - 12.2003
High School Diploma -
Dixon High School
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