Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

CAROLINE GERLACH

Summary

Results-driven healthcare professional with established positive communication and collaboration skills within leadership experiences. Exceeds expectations of leaders and clients with attention to detail and accuracy, as well as proficient skills in program evaluation, quality indicators, and data interpretation. Demonstrates analytical thought, dependability, and innovation as indicated by improved clinical rankings.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Outcomes Manager

MGB Spaulding Rehab Network
05.2025 - Current

· Improve clinical outcomes by managing, analyzing, and optimizing coding practices, documentation, and trans

· Review and monitor clinical documentation for accuracy and completeness in coding and transcription.

· Collaborate with healthcare providers to improve documentation standards aligned with best practices and regulation

· Complete IRF-PAI data and transmit to CMS within mandated timeframes for admissions and discharges.

· Analyze clinical data to identify trends, track outcomes, and assess documentation improvement areas.

· Implement training programs for clinical staff on documentation, coding, and transcription standards.

· Coordinate with quality improvement teams to support accurate data collection and analysis of trends.

· Prepare detailed reports on clinical outcomes and documentation effectiveness for audits and reporting.

Patient Assessment Standards Coordinator/Quality Coordinator

Encompass Health Rehabilitation Hospital of Fredericksburg
02.2023 - Current
  • Maintain the integrity of the Inpatient Rehabilitation Facility Patient Assessment Instrument per CMS standards.
  • Timely and accurate data extraction of admissions and discharges for evaluation related to reimbursement and program quality.
  • Analyze and interpret data as related to clinical rankings, quality metrics, and patient/hospital success.
  • Educate all clinical staff members on assessment of quality indicators for the purpose of interrater reliability.
  • Aid in quality assurance operations, including patient satisfaction and safety.
  • Full time, in-office

Speech-Language Pathologist

Children’s Hospital of Richmond
05.2022 - Current
  • Provide exceptional therapeutic care to medically complex patients from birth to twenty-one years.
  • Lead interprofessional collaboration.
  • Support implementation of contemporary electronic medical record system.
  • Full time to as needed (~8 hours/week), in-office

Speech-Language Pathologist

UVA Health, Culpeper Medical Center
06.2021 - 02.2023
  • Administer assessment and provide treatment for patients in outpatient and acute settings from birth to end of life.
  • Educate care team members regarding best care and evidence-based practices.
  • Interpret data regarding patient functional status and improvement.
  • Record system.
  • Full time to as needed (~16 hours/month), in-office

Speech-Language Pathologist, Clinical Fellow

Fox Therapy Center
06.2020 - 06.2021
  • Assess and treat pediatric speech, language, and feeding disorders under mentorship.
  • Obtainment of full state and national clinical license.
  • Full time, in-office

Service Provider and Manager

09.2014 - 03.2020
  • Onboard, train, and manage scheduling of a 30-person team.
  • Aid in sales data analysis for improved business outcomes.
  • Exceed customer expectations with outstanding service recovery.
  • Implement social media presence for community marketing.

Education

Master of Science - Speech-Language Pathology

James Madison University
05.2020

Bachelor of Science - Speech-Language Pathology & Audiology

Towson University
05.2018

Skills

  • Effective communication
  • Proficiency in the inpatient rehabilitation and CMS standards
  • Electronic medical record implementation and usage
  • Management of protected health information
  • Professional platform use
  • Data analysis
  • Management and Leadership
  • Quality assurance and service
  • Staff training and development
  • Project management

Accomplishments

Encompass Health Outstanding Employee Achievement Award Recipient – 2024

Certification

  • American Speech, Language, & Hearing Association - Certificate of Clinical Competence (CCCs)
  • Virginia Board of Speech Pathology and Audiology - VA state SLP Clinical License
  • American Heart Association - Basic Life Support Certification
  • UDSMR – IRF PPS Certification

Timeline

Clinical Outcomes Manager

MGB Spaulding Rehab Network
05.2025 - Current

Patient Assessment Standards Coordinator/Quality Coordinator

Encompass Health Rehabilitation Hospital of Fredericksburg
02.2023 - Current

Speech-Language Pathologist

Children’s Hospital of Richmond
05.2022 - Current

Speech-Language Pathologist

UVA Health, Culpeper Medical Center
06.2021 - 02.2023

Speech-Language Pathologist, Clinical Fellow

Fox Therapy Center
06.2020 - 06.2021

Service Provider and Manager

09.2014 - 03.2020

Bachelor of Science - Speech-Language Pathology & Audiology

Towson University

Master of Science - Speech-Language Pathology

James Madison University