CAROLINE GIBBES
St. Johns,FL
Summary
Focused and organized student with a strong foundation in customer service, team leadership, and interpersonal relations. Exceptional ability to handle multiple tasks and prioritize work efficiently, recognized as a detail-oriented individual. Pride in being relied upon to contribute to team success with enthusiasm and efficiency. Deep commitment to continuous learning and skill development in Psychology, Public Health, and Spanish. Self-directed and energetic, consistently delivering superior performance in autonomous and collaborative environments.
Overview
2
2
years of professional experience
Work History
Pep Band Member
University of Florida
10.2023 - Current
- Enhanced audience engagement by delivering high-energy performances at various school events, approximately 3 events (15 total hours) a week.
- Collaborated with 100+ band members to continuously improve musical skills and overall sound quality.
- Adapted quickly to changing circumstances during live performances, maintaining composure under pressure.
- Maintained strict punctuality for rehearsals, performances, and meetings, demonstrating commitment to the group''s success.
Customer Service Associate Cashier
PUBLIX
01.2023 - Current
- Acted as a primary point of contact for customers to assist in recommending, locating, and purchasing products
- Successfully navigated the workflows and processes related to various development tasks performed by team members to maximize customer satisfaction
- Excelled in donation campaigns as a top-earning associate in every store I've worked in, consistently in the Top 3 highest donation amounts
- Coordinated with members of 4+ other store departments to ensure cross-functional alignment so that customers have a clean, easy experience shopping
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville, FL05-2027
Skills
- Conflict Management and Resolution
- Client Engagement
- Efficient Service and Planning
- Public Speaking
- Leadership
- Patience
- Strategic Time Allocation
- Effective Communication
- Musical Proficiency (Saxophone)
- Spanish (High Intermediate proficiency)
Timeline
Pep Band Member
University of Florida
10.2023 - Current
Customer Service Associate Cashier
PUBLIX
01.2023 - Current
Bachelor of Science - Psychology
University of Florida
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