Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Caroline Gill Rodriguez

Richmond,VA

Overview

6
6
years of professional experience

Work History

Assistant Manager

Ann Taylor
Fairfax, VA
08.2025 - 08.2025
  • Assisted in the management of daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Utilized a concierge platform to do customer outreach and book in-store style appointments.
  • Provided exceptional customer service by promptly addressing inquiries and concerns from customers in-store.
  • Created a client base for myself and worked with customers to address their needs and style them appropriately for events.
  • Assisted in recruiting, interviewing, and training new employees to ensure they are equipped with the skills for success.
  • Helped conduct regular inventory counts to maintain accurate stock levels.
  • Organized in-store pick-up orders, and online shipped from store orders.
  • Styled mannequins every month, and helped with visual merchandising and marketing for each collection.
  • Put together client books, and organized events in which clients would come in for styling and wardrobe assistance.
  • Utilized Adobe Creative Cloud services to make a flyer promoting style events to clients coming into the store.
  • Reflected weekly CSAT, and store reviews with associates to strategize on how to improve the client experience and improve associate engagement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Promoted the store card to every customer and strategized with the team on how to effectively sell the credit card, monitoring the weekly/monthly goal.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Server

Lebanese Kitchen
Fairfax, VA
12.2019 - 07.2022
  • Collaborated with kitchen staff for timely delivery of food.
  • Maintained cleanliness of dining areas by bussing tables, sanitizing surfaces, and restocking supplies.
  • Provided menu recommendations to customers based on their likes and dietary restrictions.
  • Adhered to all food safety regulations to ensure the health and well-being of customers.
  • Resolved customer complaints or concerns professionally to ensure a positive dining experience.
  • Assisted in training new servers and cashiers on the restaurant's policies and practices.
  • Managed inventory levels of supplies such as napkins, utensils, condiments, and etc.
  • Managed multiple task simultaneously, while maintaining a high level of professionalism.

Education

Bachelor of Arts - Communication Arts

Virginia Commonwealth University
Richmond, VA
05-2027

Associate of Arts - Fine Arts

Northern Virginia Community College
Annandale, VA
05-2024

Skills

  • Opening/Closing oversight
  • Cash-handling and register deposits
  • Employee training
  • Effective communication
  • Adobe Creative Cloud
  • Inventory management
  • Sales reporting
  • Orientating and training
  • Visual Marketing
  • Graphic and media design
  • Adaptability and flexibility
  • Team leadership
  • Product and service sales
  • Employee engagement
  • Problem-solving
  • Recruiting and interviewing
  • Reporting and documenting
  • Customer service and satisfaction

Languages

Spanish
Professional

Timeline

Assistant Manager

Ann Taylor
08.2025 - 08.2025

Server

Lebanese Kitchen
12.2019 - 07.2022

Bachelor of Arts - Communication Arts

Virginia Commonwealth University

Associate of Arts - Fine Arts

Northern Virginia Community College

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Caroline Gill Rodriguez