Caroline Gitau
Irving,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
Freedom Truck Finance/
2019.05 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Increased office efficiency by managing schedules, organizing meetings, and maintaining accurate record-keeping systems.
- Streamlined administrative processes for enhanced productivity and improved workflow within the department.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer service representative
Electronic Transaction Consultants
2015.01 - 2019.04
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bank Teller
BECU Credit Union
2012.01 - 2014.12
- Executed customer transaction, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customers and ATM cash and change orders
- Executed wire transfers, stop payments and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Finance And Accounting
The University of Texas At Arlington
Arlington, TX05.2022
High School Diploma -
Huntsville High School
Huntsville, TX05.2011
Skills
- Customer Service and Data Entry
- Computer Skills and Office Administration
- Microsoft Word,Microsoft Excel, and Microsoft Outlook
- File Organization and Customer and client relations
- Computer Proficiency
- Scheduling , calendar management and Excel spreadsheets
- Multi-Line Phone Systems
- De-Escalation Techniques
- POS systems expert
- CRM software proficiency
- Strategic sales knowledge and Key holder experience
References
- Daisy duke, 469-558-0574, Freedom truck finance
- Godfrey jones, 469-515-6604, Electronic transaction consultant
Timeline
Administrative Assistant/Customer Service Representative
Freedom Truck Finance/
2019.05 - Current
Customer service representative
Electronic Transaction Consultants
2015.01 - 2019.04
Bank Teller
BECU Credit Union
2012.01 - 2014.12
Bachelor of Science - Finance And Accounting
The University of Texas At Arlington
High School Diploma -
Huntsville High School
Similar Profiles
BRITTANY REYNOLDSBRITTANY REYNOLDS
Underwriting AVP at Solera Auto FinanceUnderwriting AVP at Solera Auto Finance
Zachary MayerZachary Mayer
Business Development Manager at ENGS Commercial FinanceBusiness Development Manager at ENGS Commercial Finance
Jasmine O'BrienJasmine O'Brien
Broker Assistant at Freedom Capital FinanceBroker Assistant at Freedom Capital Finance