Caroline Gitau
Irving,TX
Summary
Positive attitude and exceptional problem solving skills.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Auto Liability Adjuster
Chubb Insurance
City, STATE
01.2014 - 03.2017
- Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Input claim information and payments into company database.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Investigated losses and identified coverage issues.
- Took statements from insureds, claimants and witnesses.
Dispatcher
Company Name
City, State
Total Loss Claims Associate
Texas Farm Bureau Insurance
Huntsville , TX
04.2017 - 07.2023
- At State Farm I had a goal every week to have 12 cars surrender to send to State Farm.
- • Made decisions regarding the repair process from beginning to end.
- • Worked inventory independently. While working closely with body shops and others to negotiate repair pricing and assess liability.
- • Completed vehicle inspections, wrote estimates, determined total loss evaluations, and set clear expectations and timelines.
- • Negotiate repair process with body shops . While documenting
- information related to the claim. With claims standards and local
- laws.
- • Evaluated and handled claim payments and resolution of claims
- without payments.
- • Negotiated settlements with policy holders and lien holders
- regarding total loss.
- • Reviewed and determine validity of any for supplement request.
- • Communicated clearly,professionally clearly,empathetically.
- • Investigated and assessed damage to property and created and
- reviewed property damage estimates.
- • Verified and analyzed data used in settling claims to validate
- claims and settlements according to company practices and
- procedures.
- • Negotiated claim settlements and recommended litigation when
- settlement could not be negotiated.
- • Examined titles to property to determine validity and acted as
- company agent in transactions with property owners.
- • Determined salvage value on total-loss vehicle.
- • Responded quickly to meet customer needs and resolve
- problems.
- • Reviewed damage reports, prepared or reviewed repair cost
- estimates, and planned work to be performed.
- • Evaluated practicality of repair as opposed to payment of market
- value of vehicle before accident.
- • Prepared insurance forms to indicate repair cost estimates and
- recommendations.
- • Worked with coworkers to complete tasks.
- • Defined problems, collected data, established facts and validated
- conclusions.
- • Demonstrated ability to manage multiple tasks while remaining
- adaptable and flexible.
- • Adhered to quality and service standards to support operational
- goals.
- • Reviewed insurance policy to determine coverage.
- • Compared information from application to criteria for policy
- reinstatement and approved reinstatement when criteria were
- met.
- • Corresponded with insured and agent to obtain information and
- to inform them of account status and changes.
- • Involved persons to obtain missing information.
- • Attached information to claim file.
- • Provided customer service, such as limited instructions on
- proceeding with claims and referrals to auto repair facilities and
- local contractors.
- • Examined letters from policyholders and agents, original
- insurance applications and other company documents to
- determine if changes were needed and effects of changes.
- • Prepared insurance claim forms and related documents and
- reviewed them for completeness.
- • Entered insurance- and claims-related information into database
- systems.
- • Interviewed clients and took calls to provide customer service
- and obtain information on claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Education
Finance And Accounting - Accounting And Finance
Universitity of Texas Arlington
Arlington, TX05.2021
High School Diploma -
Huntsville High School
Huntsville, TX05.2012
Skills
- Automobile appraisals
- Rules of evidence
- Xactimate specialist
- Workers' compensation claims
- Able to work in a fast paced
- Ability to handle multiple claims and work several systems
- CCC/CLAIMS CENTRAL/MOBILE CLAIMS/SYMBILITY/MITCHELL'S /CLAIMS CONNECT/GUIDE WIRE/LEXISNEXiS/ISO
- OMI/AVAYA/MICROSOFT WORD/MICROSOFT EXCEL
- Training New Hires
- Dispatching Field Personnel
- Database Maintenance
- Customer Relationship Management
- Prioritizing Calls
- Delivery Procedures
Timeline
Total Loss Claims Associate
Texas Farm Bureau Insurance
04.2017 - 07.2023
Auto Liability Adjuster
Chubb Insurance
01.2014 - 03.2017
Dispatcher
Company Name
Finance And Accounting - Accounting And Finance
Universitity of Texas Arlington
High School Diploma -
Huntsville High School
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