Caroline Glanzman
Canal Winchester,OH
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Dog Sitter
Self Employed
06.2023 - Current
- Provided attentive care to dogs, ensuring safety and comfort during visits.
- Developed personalized care routines based on individual dog needs and preferences.
- Administered medications as directed by owners, ensuring proper dosage and timing.
- Managed scheduling for multiple clients, optimizing time for pet visits and care tasks.
- Enhanced client satisfaction by providing attentive and personalized care for their dogs.
Senior Stylist
Vow'd Weddings
Columbus, Ohio
11.2022 - 04.2023
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Resolved guest complaints about service or style.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
Customer Relations Specialist /Associate Banker
Chase Bank
Canal Winchester, Ohio
10.2021 - 10.2022
- Submitted and handled customer concerns to have them resolved.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Logged call information and solutions provided into internal database.
Director of Customer Experience
Nail Essence
Pickerington, Ohio
09.2017 - 10.2021
- Ordering inventory and purchasing of products within a monthly budget.
- Working with clients to schedule and build customer relationships.
- Maintained compliance with Facility and Control standards for the State of Ohio.
- Designed, managed and implemented customer initiatives and focused on customer satisfaction and performance monitoring.
- Maintained store cleanliness, recovery and readiness for customers. Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
Education
Associate of Arts - Business
Columbus State Community College
Columbus, OH06.2026
High School Diploma -
Pickerington North High School
Pickerington, OH06.2019
Skills
Strong communicator
Detail oriented
Building rapport
Professional use of Microsoft Office
Timeline
Dog Sitter
Self Employed
06.2023 - Current
Senior Stylist
Vow'd Weddings
11.2022 - 04.2023
Customer Relations Specialist /Associate Banker
Chase Bank
10.2021 - 10.2022
Director of Customer Experience
Nail Essence
09.2017 - 10.2021
Associate of Arts - Business
Columbus State Community College
High School Diploma -
Pickerington North High School