Caroline Goldberger
Livingston,NJ
Summary
Proven to enhance guest experiences at Neros Grille, adept in reservations management and interactive communication. Demonstrated ability to increase dining satisfaction and efficiently resolve complaints, bolstering customer loyalty. Skilled in both team coordination and guest engagement, showcasing a blend of hard and soft skills vital for high-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
Neros Grille
10.2021 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sales Associate
Kids At Heart
10.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Management BSPA - Management
Indiana University
Bloomington, Indiana05.2027
Skills
- Complaint Handling
- Reservations Management
- Guest Engagement
- Interactive communication skills
Timeline
Hostess
Neros Grille
10.2021 - Current
Sales Associate
Kids At Heart
10.2019 - 02.2020
Management BSPA - Management
Indiana University
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