Caroline Gosselin
218 Hartford Ave,OH
Summary
Knowledgeable [Desired Position] with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Boathouse Bar & Grill
04.2016 - 10.2025
- Oversaw daily operations ensuring high standards of service and food quality.
- Managed staff schedules, optimizing labor costs while maintaining service efficiency.
- Implemented training programs enhancing team performance and customer satisfaction.
- Analyzed sales trends to adjust menu offerings and improve profitability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Increased sales during off-peak hours by creating and promoting special offers.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Store Manager
Liquid Fresh Planet
09.2011 - 04.2016
- Oversaw daily operations to ensure high standards of customer service and product quality.
- Trained and mentored staff, fostering professional development and improving team performance.
- Implemented inventory management systems to optimize stock levels and reduce wastage.
- Analyzed sales data to identify trends, enhancing promotional strategies and product offerings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Prepared a variety of smoothies using fresh ingredients and specialized equipment.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Assisted in training new staff on smoothie preparation techniques and equipment usage.
- Enhanced customer satisfaction through personalized smoothie recommendations based on preferences.
- Implemented quality control measures to ensure consistency in product taste and presentation.
- Prepared and served juices and blended drinks.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Mastered the use of various blenders and juicers for optimal smoothie texture and consistency.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
Team Member
Panera Bread
03.2011 - 08.2011
- Delivered exceptional customer service by efficiently handling orders and resolving inquiries.
- Maintained cleanliness and organization of dining and food preparation areas to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours, improving overall workflow efficiency.
- Assisted in training new staff on operational procedures and customer service best practices.
- Adhered to food safety guidelines, ensuring compliance with health regulations across all operational activities.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Babysitter
Self-employed
03.2008 - 07.2011
- Supervised children's activities, ensuring a safe and engaging environment.
- Developed personalized care plans to meet individual needs of clients.
- Communicated effectively with parents regarding child development and daily activities.
- Managed schedules and maintained routines for multiple families simultaneously.
Host
West Park Station
09.2010 - 01.2011
- Greeted and seated guests, ensuring a positive first impression of dining experience.
- Managed reservations and waitlists using OpenTable software to optimize seating efficiency.
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions effectively.
- Trained new hosts on best practices for customer service and restaurant procedures.
Warehouse Worker
Silly Bandz Factory
06.2010 - 08.2010
- Operated forklifts and pallet jacks to efficiently move goods throughout the warehouse.
- Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Assisted in training new employees on safety protocols and operational procedures.
- Streamlined packing processes, reducing order fulfillment time and enhancing efficiency.
Education
High School Diploma -
Fairview Park High School
Fairview Park, OH05-2011
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Operations management
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Staff scheduling
- Food service background
- Adaptable
- Menu development
- Employee retention
- Schedule coordination
- Recruitment
- Conflict resolution techniques
- Kitchen equipment operation and maintenance
- Promotions planning
- Catering coordination
- Recipes and menu planning
- Food plating and presentation
- Take-out service
- Restaurant operations management
- Table management
- Customer service best practices
- Restaurant promotion management
- Stable work history
- Employee schedule management
- Full service restaurant background
- Menu pricing
- Reliable and responsible
- Team leadership
- Staff supervision
- Scheduling staff
- Scheduling
- POS terminal operation
- Managing reservations and large parties
- Catering services
Timeline
Restaurant Manager
Boathouse Bar & Grill
04.2016 - 10.2025
Store Manager
Liquid Fresh Planet
09.2011 - 04.2016
Team Member
Panera Bread
03.2011 - 08.2011
Host
West Park Station
09.2010 - 01.2011
Warehouse Worker
Silly Bandz Factory
06.2010 - 08.2010
Babysitter
Self-employed
03.2008 - 07.2011
High School Diploma -
Fairview Park High School