CAROLINE SUMRALL
Monticello,US
Summary
Results-driven banking professional with 8 years of experience delivering exceptional financial services, fostering client relationships, and driving operational excellence. Proven track record in retail and commercial banking, risk assessment, compliance, and portfolio management. Adept at identifying growth opportunities, streamlining processes, and ensuring regulatory adherence while maintaining high customer satisfaction. Recognized for strong leadership, analytical skills, and the ability to thrive in fast-paced, high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Universal Banker/ Vault Head Teller
Bankplus
2023 - Current
- Providing of financial advice to customers, helping them understand their options and make informed decisions regarding loans, mortgages and other financial products.
- Ensure that all activities adhere to bank policies and regulatory requirements helping to mitigate risks associated with banking operations.
- Strong communication and relationship building skills to help meet customers' needs.
- A solid understanding of various financial products and services to provide effective advice and support.
- Adept at addressing customer issues promptly and efficiently.
- Overseeing vault operations, including cash management and balancing.
- Conducting performance evaluations and coordinating ongoing training on new products, services and procedures.
- Managing of the branch’s vault, including ordering and verifying cash shipments from the Federal Reserve, filling teller cash orders and ensuring the vault is balanced daily.
- Employs specialized communication techniques to resolve tense customer situations effectively.
Card Service Specialist and Teller
Citizens Savings Bank
07.2018 - Current
- Maintained detailed records of all investigations into possible cases of fraudulent activity using a secure database system.
- Monitored changes in laws and regulations that could impact the organization’s ability to protect against potential occurrences of fraud concerning its customers’ use of their debit cards.
- Conducted research into emerging trends in digital payment systems which could be exploited by criminals attempting commit acts of fraud using a customer’s account linked through their debit cards.
- Analyzed large amounts of data to detect patterns in fraudulent debit card transactions.
- Evaluated third-party software applications used for detecting and preventing fraudulent transactions involving debit cards.
- Ensured that all documentation related to ongoing investigations into cases of alleged fraud involving a customer’s debit card was properly maintained according to organizational standards.
- Drafted reports on findings from debit card fraud investigations for management review.
- Identified risk factors associated with debit card fraud, such as merchant type, transaction amount, and customer location.
- Utilized Microsoft Word, Excel, etc to create charts, logs and appropriate forms needing for fraud cases.
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
- Developed strong relationships with customers to ensure repeat business.
- Issued cashier’s checks, bank checks, money orders and traveler’s checks.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Supported customer confidentiality and security with stringent discretion.
- Answered telephones to assist customers with questions and inquiries.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
Sales Associate
Verizon Wireless
04.2016 - 07.2018
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Tagged new merchandise for sale and updated signs.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Sales Associate
Cato
01.2015 - 12.2015
- Placed special orders, submitted online, orders, or contacted other stores to find desired items.
- Helped customers try on and fit merchandise.
- Exchanged merchandise for customers and accepted returns.
- Watched for and recognized security risks and thefts.
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.
- Inventoried stock and requisitioned new inventory.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Cleaned shelves, counters, and tables.
- Arranged and display merchandise to promote sales.
- Answered questions regarding store and merchandise.
- Greeted customers and ascertained what each customer wanted and needed.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Cultivated relationships with new and existing customers to drive sales.
- Followed checklist to complete retail store opening and closing activities.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
Bachelors Degree - General Studies, Family Consumer Science
Southeastern Louisiana University
Hammond, LA, US05.2020
High School Diploma - undefined
Bowling Green School
Franklinton, Louisiana05.2013
Skills
- Active Listening
- Typing and computer skills
- Technical Troubleshooting
- Team Collaboration
- Effective Communication
- Time Management
- Data Entry
- Professional Demeanor
- Motivated Team Player
- Able to grasp new concepts quickly
- Payment processing
- Customer service
- Customer Service-oriented
Timeline
Card Service Specialist and Teller
Citizens Savings Bank
07.2018 - Current
Sales Associate
Verizon Wireless
04.2016 - 07.2018
Sales Associate
Cato
01.2015 - 12.2015
Bachelors Degree - General Studies, Family Consumer Science
Southeastern Louisiana University
High School Diploma - undefined
Bowling Green School
Universal Banker/ Vault Head Teller
Bankplus
2023 - Current