Caroline Hall
Charlotte,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Superior written and oral communication skills. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Housing Collaborative
07.2018 - Current
- Boost team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Support CEO by uploading, mailing and otherwise managing payments.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteer to help with special projects of varying degrees of complexity.
Reservations Manager
U-Haul International
03.2012 - 07.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills in an extremely fast-paced environment.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager/Bookseller
Waldenbooks/Barnes & Noble
06.1990 - 03.2007
- Responsible for employee hiring, training, scheduling and dismissal.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for special donations and specific product promotions.
Education
Bachelor of Arts - English Literature
Guilford College
Greensboro, NCSkills
- Database Management
- Spreadsheet Management
- Data Entry
- Time Management
- Multi-Line Phone Systems
- Dedicated Team Player
- Accounting Support
- Confidential Document Control
- Data Collection
- Customer Service
- Internet Research
- Proofreading
Timeline
Administrative Assistant
Housing Collaborative
07.2018 - Current
Reservations Manager
U-Haul International
03.2012 - 07.2018
Store Manager/Bookseller
Waldenbooks/Barnes & Noble
06.1990 - 03.2007
Bachelor of Arts - English Literature
Guilford College
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