Caroline Hamilton Galzin
Chicago,IL
Summary
Dynamic hospitality leader with a proven track record in strategic marketing consulting and sales strategy development, notably generating over $800k in revenue for CG Consulting in 2024. At Nicky's Coal Fired, I spearheaded initiatives that significantly boosted revenue performance and guest satisfaction. Skilled in adaptability and empowering teams, I excel in transforming challenges into lucrative opportunities.
Overview
20
20
years of professional experience
Work History
Startup Founder
CG Consulting
01.2024 - Current
- Event sales management & marketing consulting across multiple hospitality fields, from catering to full service restaurants.
- Creating and identifying new opportunities for marketing businesses, including strategic partnerships, event management technologies, and lead generating website listings.
- Negotiating partnerships with technology companies site setup, and implementation.
- Generating over $800k in revenue for client is 2024, with an estimated of $1M in client revenue in 2025.
Managing Partner
Nicky's Coal Fired
02.2016 - Current
- Conceptualized and Founded Nicky's Coal Fired, a casual neighborhood Italian restaurant and pizzeria.
- Established and implemented business procedures and process improvements.
- Mentored 30 junior staff members, resulting in a successful operations and increased overall performance.
- Spearheaded successful marketing initiatives, resulting in repeat business and positive referrals from satisfied clients.
- Overseeing all executive level operations, managing middle level team who execute daily operations.
Beverage Manager
Leopold Restaurant
01.2011 - 06.2012
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Negotiated strategic partnerships with vendors
- Designed and implemented staff training, ensuring daily standards
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Managed weekly bookkeeping and payables/ receviables
Lead Bartender
Mk the Restaurant
01.2009 - 12.2011
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Assistant Manager
Le Colonial
03.2005 - 12.2008
- Supervised day-to-day operations to meet hospitality, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience and maintain standards
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
. - Culinary Arts
Kendall College
Chicago, ILSkills
- Adaptability and resilience
- Delegation and empowerment
- Data-driven decision making
- Sales strategy development
- Strategic marketing consulting
Accomplishments
-Nashville Lifestyles: Women in Business, 2021
-Nicky's Coal Fired: Best new Restaurant 2017, Nashville Scene
Affiliations
- -Founding member and 2020 president, TN Action for Hospitality
- -Member, Les Dames d'Escoffier
Timeline
Startup Founder
CG Consulting
01.2024 - Current
Managing Partner
Nicky's Coal Fired
02.2016 - Current
Beverage Manager
Leopold Restaurant
01.2011 - 06.2012
Lead Bartender
Mk the Restaurant
01.2009 - 12.2011
Assistant Manager
Le Colonial
03.2005 - 12.2008
. - Culinary Arts
Kendall College
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