Caroline Hancock
Manitou Springs,Colorado
Summary
Interest and Goals Seeking a position in a relationship oriented position with a dynamic oriented company. I thoroughly enjoy helping others and being their advocate for their own informed best interests.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Work History
Sales Clerk
Barefoot Native Jewelry
2020 - 2021
- Assisting customers that come in to pick out Native American hand crafted jewelry and explaining the geological features of stones and fossils found and mined throughout the globe.
- As needed, I also assisted in explaining metaphysical components of the many geological stones as well.
- Basic functions of a small, family owned business with using a register, counting incoming monies, and keeping inventory safe; also acted in security measures with watching cameras and assisting local police when theft occurred.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Created and constructed product displays to attract customers to new products, increasing total weekly sales by 40%.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Owner and Operating Manager
Izzy’s Helping Hands, Inc
Colorado Springs, CO
2018 - 2020
- This organic residential cleaning business was created from the ground up.
- I was in charge of all functions to include hiring, training, all human resource aspects, payroll, social media and marketing, creating logo, website, and brochures and marketing materials, and much of the hands on cleaning work.
- Hired and paid 2 contracted employees from June to March 26, 2020, with zero turn over, hard working and responsible work ethic that lead to many happy clients and wonderful relationships.
- Due to the Corona virus Epidemic, we could not continue producing enough to keep it going as of March 26, 2020.
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
Office Manager and Social Media and Marketing Director
Impact Roofing, Inc
Colorado Springs, CO
2010 - 2019
- Along with being a stay at home mom and homeschooling my young children for a year, I also managed the set up and daily operational management and control of this brick and mortar company.
- My responsibilities included managing daily operations for social media, advertising organically, design and implementation of the websites, brochures, signs, business cards, logo, and functions such as blogging.
- I was in charge of interviewing potential employees/ contracted workers for projects, and assisted in payroll.
- Other job functions to include marketing and working alongside Yelp, Yellow Pages, local radio stations, Google, Facebook, and Nextdoor.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
Financial and Insurance Sales and Advisor
USAA
Colo, CO
2013 - 2016
- Licensed in 22 states for all lines of insurance, to include homeowners, automobile, life, and health products.
- I assisted members in a customer service type incoming call center by helping them to make informed decisions by weighing the pros and the cons for each product.
- I excelled at being attentive to each members sustainable budget combined with realistic lifestyle choices in order to focus on future asset protection.
- I enjoy advocating for a client’s overall best interests, having compassionate but informative and competent conversations while demonstrating a level of care for them as I would any neighbor, friend, or human.
- Once a level of understanding had occurred, the clients where usually very grateful and comfortable moving forward in a productive fashion.
- I also assisted in the credit card and banking sector as well.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Anticipated responses and prepared clear and articulate answers.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Food Inspector
US Armed Forces
Germany
2001 - 2004
- 91R Inspected food products before the Armed Forces/European Theatre, purchased them and distributed them to bases throughout Europe or down range to Iraq, Afghanistan, or Kuwait.
- I played a part in ensuring that all food purchases where of quality, without temperature abuse, disease free and unspoiled.
- I participated in daily lab inspections with collecting samples and ensuring all products was safe for consumption.
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
- Created maintenance work orders related to general facility upkeep.
- Trained line personnel on quality control procedures.
- Completed and processed paperwork and reports outlining proper and improper operations.
- Observed destruction and disposal of condemned items to maintain control and prevent contamination of food chain.
- Verified transportation and handling procedures met regulatory requirements.
- Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
- Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
Education
Licensed - Real Estate
Armbrust Realty
Denver, CO 2014 - 2021
BS - Business Management and Organizational Development, Psychology
Eastern Mennonite University
Harrisonburg, VA 09.2006 - 12.2008
PsyD - Psychology
Colorado School Of Professional Psychology
Colorado Springs, CO 06.2009 - 12.2010
Master of Science - Human Resources Management
Colorado State University, Global
2021 - Current
Skills
AdvertisingArmed ForcesBasicBrochuresBusiness cardsCall centerCounselingCustomer serviceFocusHiringHuman resourceInsuranceLogoManagingMarketingMarketing materialsMomProducingQualityWebsite
Sales expertise
Staff education and training
Records management
Retention strategies
Problem solving strength
Client Service
Merchandising ability
Timeline
Master of Science - Human Resources Management
Colorado State University, Global
2021 - Current
Sales Clerk
Barefoot Native Jewelry
2020 - 2021
Owner and Operating Manager
Izzy’s Helping Hands, Inc
2018 - 2020
Licensed - Real Estate
Armbrust Realty
2014 - 2021
Financial and Insurance Sales and Advisor
USAA
2013 - 2016
Office Manager and Social Media and Marketing Director
Impact Roofing, Inc
2010 - 2019
PsyD - Psychology
Colorado School Of Professional Psychology
06.2009 - 12.2010
BS - Business Management and Organizational Development, Psychology
Eastern Mennonite University
09.2006 - 12.2008
Food Inspector
US Armed Forces
2001 - 2004