Caroline Hardin
College Place
Summary
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
9
9
years of professional experience
Work History
Personal Assistant
Profitworks LLC
08.2024 - Current
- Managed correspondence and communications on behalf of owner, streamlining information flow.
- Assisted in project management tasks, tracking deadlines and deliverables for ongoing initiatives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Dental Receptionist
Randolph Pearson DDS
05.2020 - 06.2024
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist
Tietan Dental Team
08.2016 - 05.2020
- Processed patient insurance claims and verified coverage to ensure accurate billing.
- Maintained organized patient records and confidential information in compliance with HIPAA regulations.
- Assisted dental staff by preparing treatment rooms and coordinating patient check-ins.
- Enhanced patient experience through effective communication and addressing inquiries promptly.
- Trained new staff on office protocols, software systems, and customer service best practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Nursing
Walla Walla Community College
Walla Walla, WANo Degree - Nursing
Walla Walla University
College Place, WA06-2017
High School Diploma -
Walla Walla Valley Academy
College Place, WA06-2013
Skills
- Time management
- Multitasking and organization
- Strong work ethic
- HIPAA compliance
- Office administration
- Insurance verification
- Payroll processing
- Appointment coordination
- Treatment Planning
- Phone etiquette
- Office organization
- Employee onboarding
- Invoicing and billing
Timeline
Personal Assistant
Profitworks LLC
08.2024 - Current
Dental Receptionist
Randolph Pearson DDS
05.2020 - 06.2024
Dental Receptionist
Tietan Dental Team
08.2016 - 05.2020
No Degree - Nursing
Walla Walla Community College
No Degree - Nursing
Walla Walla University
High School Diploma -
Walla Walla Valley Academy