Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Hart

Brooklyn

Summary

Compassionate and dedicated social worker with over 10 years of experience in case coordination, crisis intervention, and advocacy. Proven expertise in supporting individuals facing mental health challenges, substance use issues, and complex life circumstances. Skilled in delivering client-centered, trauma-informed care while fostering collaboration across interdisciplinary teams. Committed to empowering clients to achieve meaningful change through culturally sensitive and holistic service delivery, ensuring each individual's unique needs are met with respect and understanding.

Overview

14
14
years of professional experience

Work History

Floating Senior Service Coordinator

Community Access
01.2025 - Current
  • Provide intensive, trauma-informed services to clients with complex behavioral, mental health, and substance use challenges.
  • Work across multiple sites within the SpC portfolio, adapting to diverse program needs and providing client-centered support.
  • Support tenants in navigating recovery by fostering a person-centered approach that encourages independence and community integration.
  • Collaborate with interdisciplinary teams to ensure that tenants have access to the appropriate resources and services needed for stability and well-being.
  • Utilize conflict mediation and problem-solving techniques to resolve tenant issues and improve program outcomes.
  • Maintain comprehensive and up-to-date case records, ensuring client progress and service delivery are accurately tracked.

Senior Care Coordinator

Community Access
02.2024 - 12.2024
  • Managed a caseload of clients, and provided direct care coordination services whilst ensuring timely follow-up.
  • Supported program management in the recruitment, screening, and enrollment of new clients.
  • Fostered and maintained strong relationships with internal and external partners to ensure comprehensive service delivery.
  • Assisted with administrative tasks, including accurate data entry, case documentation, and report preparation.
  • Provided backup coverage for program management and participated in supervision, team meetings, and training sessions.

Care Coordinator (Mobile Team)

Community Access
07.2019 - 01.2024
  • Developed individualized care plans based on biopsychosocial goals and monitored client progress.
  • Worked closely with multidisciplinary professionals to provide holistic and wraparound services.
  • Advocated for clients, addressing barriers to healthcare access and assisting with benefits applications.
  • Applied harm reduction techniques and provided immediate crisis intervention when required.
  • Connected clients with appropriate resources, educational materials, and housing assistance.
  • Maintained up-to-date and accurate case documentation.

School Counsellor

The Grange P-12 College
01.2014 - 12.2018
  • Delivered one-on-one and group counseling to improve student mental health and overall well-being.
  • Developed and monitored individual care plans and IEPs for students with specific needs.
  • Collaborated with teachers, administrators, and parents to ensure integrated support for students.
  • Advocated for students' funding and access to specialized support services, preparing comprehensive reports and referrals.
  • Led and developed early intervention programs that focused on student health and social issues.
  • Supervised students during college placements and trained teachers on effective student support strategies.
  • Ensured student records were maintained accurately and confidentially.
  • Acted as a mandated reporter, providing supervision and guidance to staff in managing sensitive student issues.

CPP 2 - Case Practice Support Worker

The Department of Human Services (Family Contact and Support Unit)
01.2012 - 12.2013
  • Supervised visitation between children and parents who were removed from their care, ensuring safety and well-being.
  • Transported children to and from visitations and documented observations during visits.
  • Assessed safety during family visits and made recommendations regarding visit continuation or termination.
  • Participated in care team meetings, case conferences, and court proceedings, providing critical evidence to support child protection efforts.

Education

Bachelor's Degree - Social Work

Deakin University

Skills

  • Effective interpersonal communication
  • Collaborative problem-solving
  • Proficient in needs-based prioritization
  • Culturally sensitive
  • Strong analytical skills
  • Skilled in collaborative and independent work
  • Detail-oriented approach
  • Strong organizational skills
  • Effective time management

Timeline

Floating Senior Service Coordinator

Community Access
01.2025 - Current

Senior Care Coordinator

Community Access
02.2024 - 12.2024

Care Coordinator (Mobile Team)

Community Access
07.2019 - 01.2024

School Counsellor

The Grange P-12 College
01.2014 - 12.2018

CPP 2 - Case Practice Support Worker

The Department of Human Services (Family Contact and Support Unit)
01.2012 - 12.2013

Bachelor's Degree - Social Work

Deakin University

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