Caroline Hemler
Brigantine,NJ
Summary
[Job Title] motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in [Software]. Team-oriented self-starter bringing [Number] years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer [Number] years of progressive training experience and take on challenging new role at [Company]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Training Manager, Corp. Provider Network Mgmt.
AmeriHealth Caritas
04.2016 - Current
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
- Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Delivered new employee onboarding and training sessions via [Software].
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Selected and assigned instructors to conduct specific training programs.
Supervisor, Provider Network Mgmt.
Keystone First
01.2009 - 12.2015
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Served as primary point-of-contact for providers, fostering strong relationships built on trust and open communication.
- Maintained thorough documentation of all provider interactions to ensure accuracy in recordkeeping.
- Mentored junior team members, assisting them in building their skills and advancing their careers.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Provider Relations Representative
Keystone First Health Plan
04.1999 - 02.2009
- Enhanced provider satisfaction by addressing and resolving inquiries in a timely manner.
- Strengthened provider networks through regular outreach and relationship building activities.
- Reduced claim disputes by effectively communicating policy changes and updates to providers.
- Streamlined processes for provider credentialing, ensuring accurate documentation and faster onboarding.
- Organized and participated in provider workshops, seminars, and meetings to foster ongoing engagement with network partners.
- Negotiated contracts with providers, securing favorable terms while maintaining strong partnerships within the network.
- Assisted providers in navigating through various reimbursement processes, resulting in timely payments and reduced financial disputes between parties.
- Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
- Provided exceptional customer service when working directly with healthcare professionals, establishing a reputation as a trusted resource for assistance.
- Answered provider inquiries via email, telephone and written correspondence.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
Education
Bachelor of Science - Early Childhood Education
Lock Haven University of Pennsylvania
Lock Haven, PA05.1988
Skills
- Strategic Thinker
- Staff Development Plans
- Program Optimization
- Human Resource Laws Expert
- New Hire On-Boarding
- Training Methods
- New Employee Training
- Course Planning
- Course Design
- Written and Oral Communication
- Classroom Instruction
- Coaching and Mentoring
- Training Material Updates
- Course Development
- Needs Assessment
- Learning Management Systems
- Virtual Training
- Performance Evaluation
- Training Delivery
- E-Learning Platforms
- Training Facilitation
- New Hire Training
- Instructional Design
Timeline
Training Manager, Corp. Provider Network Mgmt.
AmeriHealth Caritas
04.2016 - Current
Supervisor, Provider Network Mgmt.
Keystone First
01.2009 - 12.2015
Provider Relations Representative
Keystone First Health Plan
04.1999 - 02.2009
Bachelor of Science - Early Childhood Education
Lock Haven University of Pennsylvania
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