Caroline Herlong
Augusta,GA
Summary
Detail-oriented Cash Room Clerk with proven accuracy in cash handling and reconciliation. Excels in maintaining compliance and resolving discrepancies to ensure financial accountability. Detail-oriented Cash Room Clerk with a strong focus on cash handling, record keeping, and compliance adherence. Proven ability to manage cash flow efficiently and resolve discrepancies promptly.
Overview
23
23
years of professional experience
Work History
Cash Room Clerk
Ross Dress for Less
Augusta, Georgia
07.2025 - Current
- Assisted in reconciling cash drawers and resolving discrepancies.
- Organized and secured cash storage areas to prevent loss.
Cash Room Clerk
Dillards Department Store
Augusta, Georgia
06.2024 - 05.2025
- Handled cash and electronic payments accurately and securely.
- Managed cash flow and maintained accurate records in the cash room.
- Processed daily cash transactions and ensured proper documentation.
- Assisted in reconciling cash drawers and resolving discrepancies.
- Organized and secured cash storage areas to prevent loss.
- Monitored safety protocols for handling currency and sensitive information.
- Conducted regular audits of cash inventory for accuracy and compliance.
- Ensured compliance with applicable laws and regulations governing banking practices.
- Conducted research into various accounting issues as required.
- Resolved discrepancies between actual cash amounts and expected cash amounts in the system.
- Maintained accurate records of all cash transactions and deposits.
- Processed incoming funds from customers in accordance with established policies and procedures.
- Inspected equipment regularly to maintain proper functionality at all times.
- Monitored inventory levels of supplies used in the cash room area and placed orders when needed.
- Counted and balanced cash drawers on a daily basis.
- Performed opening and closing procedures for the cash room.
- Prepared bank deposits and reconciled accounts as necessary.
- Performed additional duties as assigned by management personnel.
- Managed the safekeeping of company assets such as currency, coins, checks, documents.
Cash Room Specialist
Dillards Department Store
Columbus, Georgia
12.2016 - 05.2024
- Managed cash handling processes for daily transactions in retail environment.
- Reconciled cash drawers and ensured accuracy of financial reports.
- Monitored security measures to safeguard cash assets and prevent loss.
- Processed deposits and withdrawals efficiently following company protocols.
- Maintained organized records of cash transactions for auditing purposes.
- Responded to inquiries regarding cash operations from staff and customers.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of all transactions in the Cash Room.
- Ensured compliance with internal control policies and procedures related to the Cash Room operations.
- Reviewed documentation from various departments related to cash transactions.
- Managed security protocols for access to the Cash Room area.
- Performed regular counts of cash drawers in order to ensure accuracy at all times.
- Identified any unusual or suspicious activity concerning cash receipts or disbursements.
- Monitored inventory levels of currency, coin, and other supplies in the Cash Room.
- Prepared daily bank deposits by counting and verifying money, checks, and credit cards.
- Responsible for ensuring that all funds are properly accounted for each day.
- Processed payments according to established procedures.
- Coordinated with outside vendors for delivery of coins and currency as needed.
- Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Packaged online and phone orders, selected inventory, and sent for delivery.
- Managed daily cash transactions, ensuring accuracy and accountability.
- Managed the issuance and control of store petty cash and change funds.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
Letter Carrier
United States Postal Service, USPS
Columbus, Georgia
05.2002 - 04.2015
- Delivered mail and packages to residential and commercial addresses daily.
- Sorted incoming mail according to route and delivery schedules efficiently.
- Collected outgoing mail from designated drop-off points across the delivery area.
- Communicated with customers regarding delivery issues or service inquiries professionally.
- Adhered strictly to all federal laws governing the handling of confidential documents.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Collected signatures from customers upon receipt of their mail items.
- Scanned packages for tracking purposes and ensured timely delivery.
Post Office Mail Clerk
USPS, United States Postal Service
Ellaville, Georgia
04.2002 - 04.2015
- Processed sales transactions using point-of-sale systems.
- Resolved customer complaints through active listening and problem-solving.
- Educated customers on product features and benefits during interactions.
- Collaborated with team members to enhance customer service delivery.
- Maintained accurate records of customer interactions and sales data.
- Monitored inventory levels to ensure product availability for customers.
- Provided customer service and sales support to customers over the phone.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Provided assistance in resolving escalated customer complaints or disputes.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Sorted incoming mail by destination and type for efficient distribution.
- Processed outgoing mail using automated systems and manual methods.
- Assisted customers with inquiries regarding services and postal rates.
- Maintained accurate records of mail transactions and deliveries.
- Prepared packages for shipment, ensuring proper labeling and packaging standards.
- Monitored inventory levels of mailing supplies for restocking needs.
- Inspected packages for proper packaging prior to shipment.
- Conducted daily audits of cash drawers to check accuracy of transactions.
- Assisted customers in selecting appropriate mailing methods for their needs.
- Provided assistance with setting up PO boxes and forwarding addresses.
- Stocked shelves with various items available for purchase at the post office counter.
- Scanned packages into tracking systems to ensure accurate tracking of shipments.
- Sorted mail according to post office regulations and customer instructions.
- Responded to customer inquiries regarding postal services and fees.
- Collected payments from customers purchasing postal services or products.
- Labeled, weighed, and stamped mail for delivery or pickup.
Education
BBA - Accounting
Georgia Southwestern State University
Americus, GA12-2003
Skills
- Cash handling
- Record keeping
- Cash reconciliation
- Compliance adherence
- Audit participation
- Customer service
- Payment processing
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Safety protocol implementation
- Currency sorting
- Accurate counting
- Dependability
- Cashier experience
- Financial record keeping
- Security protocols
- Auditing procedures
- Cash register operation
- Deposit preparation
- Office management
- Balance reconciliations
- Bank deposit preparation
- Bookkeeping support
References
References available upon request.
Timeline
Cash Room Clerk
Ross Dress for Less
07.2025 - Current
Cash Room Clerk
Dillards Department Store
06.2024 - 05.2025
Cash Room Specialist
Dillards Department Store
12.2016 - 05.2024
Letter Carrier
United States Postal Service, USPS
05.2002 - 04.2015
Post Office Mail Clerk
USPS, United States Postal Service
04.2002 - 04.2015
BBA - Accounting
Georgia Southwestern State University
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