Caroline Herrell
Knoxville,TN
Summary
With a proven track record at the Children's Museum of Oak Ridge, I excel in visitor engagement and customer service expertise, ensuring memorable experiences. Skilled in cash-handling and communication, I adeptly enhance satisfaction and efficiency. My approach transforms challenges into opportunities, significantly contributing to team success and positive visitor feedback.
Overview
3
3
years of professional experience
Work History
Childcare Provider
Faith Promise Church
Knoxville, TN
08.2023 - Current
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Instructed children in eating, resting and restroom habits.
- Maintained a clean and organized play area.
Visitor Service Assistant
Childrens Museum Of Oak Ridge
Oak Ridge, TN
10.2022 - Current
- Greeted visitors and provided them with information on the museum's exhibits and services.
- Scheduled guided tours for school classes or other organized groups upon request.
- Resolved customer complaints promptly and professionally in accordance with established procedures.
- Assisted in training new staff members on customer service protocols and operational policies.
- Processed admission fees for individuals or groups using cash registers or credit card terminals.
- Complied with health and sanitation practices and procedures.
Childcare Teacher
Sharon Baptist PDO
Knoxville, TN
06.2023 - 08.2024
- Sparked creativity and imagination by helping children discover new things each day.
- Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Organized and led activities to promote physical, mental and social development.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Host
Harrisonsauto
Clinton, TN
06.2022 - 08.2022
- Inspected dining areas for any damages or defects.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Arts - Communications
University of Tennessee
Knoxville, TN05-2026
Associate of Science - General Studies
Roane State Community College
Harriman, TN05-2024
High School Diploma -
Anderson County High School
Clinton, TN05-2022
Skills
- Cash-handling experience
- Excellent communication
- Verbal and written communication
- Customer service expertise
- Ticketing system
- Cash-handling experience
- Visitor engagement
- Strong interpersonal skills
- Cultural awareness
- Wayfinding assistance
- Care management
- Age-appropriate activities
- Child supervision
Affiliations
- Art
- Reading.
- Crocheting.
References
References available upon request.
Timeline
Childcare Provider
Faith Promise Church
08.2023 - Current
Childcare Teacher
Sharon Baptist PDO
06.2023 - 08.2024
Visitor Service Assistant
Childrens Museum Of Oak Ridge
10.2022 - Current
Host
Harrisonsauto
06.2022 - 08.2022
Associate of Arts - Communications
University of Tennessee
Associate of Science - General Studies
Roane State Community College
High School Diploma -
Anderson County High School
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