Caroline H. Evans
Pittsburgh,PA
Summary
Experienced healthcare professional with a comprehensive background in healthcare management and a proven track record of delivering operational excellence. Skilled at fostering collaborative work environments through strong communication and effective relationship management. Proven ability to streamline processes and optimize resource allocation, resulting in improved patient outcomes and increased organizational efficiency. Committed to providing high-quality care and driving positive change within the healthcare industry.
Overview
10
10
years of professional experience
Work History
Practice Administrator
UPMC Community Medicine Incorporated
01.2019 - Current
- Manage the daily operations and financial performance of 4 Dermatology clinics and 12 large Primary Care practices consisting of 80 providers and 200+ employees.
- Implement, monitor and evaluate all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
- Create a culture of service excellence through continual mentorship and coaching of management team and staff while overseeing human resources functions such as recruitment, performance evaluations, and corrective action.
- Assist in establishing and implementing policy related to professional licensure, registration and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. Identify educational needs of all outpatient office staff who provide treatment and care to inpatients as well as outpatients of the physicians. Assist in meeting educational requirements of staff.
- Oversee all contracts and lease agreements for BU. Provide direction and support to staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.) Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high-quality products and supplies. May act as liaison to outside vendors.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
Adjunct Faculty
University of Pittsburgh Graduate School of Public Health
08.2017 - Current
- Provide instruction to graduate students on the overview of concepts, models, functions, processes, and tools associated with the business development and marketing of health care services.
- Lead class lectures, discussions, and exercises to promote critical thinking, skills in communication, and collaboration amongst students.
- Allocate projects and assignments as needed to further develop managerial competencies related to business planning and marketing.
Director of Practice Management
UPMC Community Medicine Incorporated
08.2018 - 01.2019
- Oversee practice operations of 8 Primary Care Practices comprised of 45 providers and 100+ employees.
- Act as co-chair for Department Patient Experience committee; discuss, plan, lead, and implement initiatives to enhance care delivery within department.
- Provide direction, support, and mentorship to practice managers to ensure effective communication and oversight of system-wide and department level goals.
- Participate in Executive level meetings to analyze performance, identify areas of opportunity, and create action plans to promote growth and development across the organization.
- Supervise practice mergers, acquisitions, consolidations, and physician transition planning.
- Prepare and provide monthly financial analyses for the department to monitor and improve financial status of organization.
- Assist in planning and implementation of new models of care to lower costs and improve quality of care for patients needing primary care services.
Director of Operations
UPMC Community Medicine Incorporated
05.2016 - 08.2018
- Served as Project Manager for President, VP, and administrators of department responsible for more than 500 physicians and 500,000 covered patient lives.
- Managed 4 Primary Care Practices comprised of 15 physicians and 4 APPs; monitored and delegated tasks and duties to managers and staff of 40 employees.
- Implemented Expanded Care Teams and UPMC walk-in-clinics across market to enhance access and care for patients.
- Collaborated with Health Plan leadership to implement cost savings initiatives for UPMC Health Plan members, garnishing over 30 million dollars in savings back to system.
- Proposed, implemented, and distributed physician incentive and compensation plans to over 400 physicians in department.
- Attended monthly meetings with the presidents of all UPMC hospitals to discuss strategic initiatives and physician alignment.
- Worked alongside marketing team to determine best practices in reaching patients to brand UPMC Primary Care across the system.
Administrative Resident in Patient Experience and Nursing Excellence
Allegheny Health Network
08.2015 - 05.2016
- Monitored quality metrics and collaborated with unit managers to enhance clinical outcomes and patient experience for the organization.
- Developed dashboards for monitoring and evaluation of hospital and physician performance.
- Assisted in the development and implementation of service recovery initiatives to ensure patient satisfaction and maintain hospital magnet recognition.
- Participated in senior leadership meetings to discuss and employ initiatives to further quality improvement.
- Managed employee engagement programs to promote a culture of service excellence.
Administrative Resident in Business Planning and Development
Allegheny Health Network
05.2015 - 08.2015
- Streamlined, prioritized, and planned over 100 system wide strategic initiatives to better align organization.
- Created and analyzed large data sets with use of Microsoft Excel to produce market assessments for business plans.
- Designed business plans of several ambulatory care centers for organizational growth and expansion.
- Prepared deliverables and PowerPoint presentations for executive level meetings and conferences.
Education
Master of Healthcare Administration -
The University of Pittsburgh
Pittsburgh, PA04.2016
Bachelor of Science - Biobehavioral Health
The Pennsylvania State University
State College, PA05.2010
Skills
- Operations management
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Effective communication
Timeline
Practice Administrator
UPMC Community Medicine Incorporated
01.2019 - Current
Director of Practice Management
UPMC Community Medicine Incorporated
08.2018 - 01.2019
Adjunct Faculty
University of Pittsburgh Graduate School of Public Health
08.2017 - Current
Director of Operations
UPMC Community Medicine Incorporated
05.2016 - 08.2018
Administrative Resident in Patient Experience and Nursing Excellence
Allegheny Health Network
08.2015 - 05.2016
Administrative Resident in Business Planning and Development
Allegheny Health Network
05.2015 - 08.2015
Master of Healthcare Administration -
The University of Pittsburgh
Bachelor of Science - Biobehavioral Health
The Pennsylvania State University
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