Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Caroline Higbee

Surgoinsville,US

Summary

Medical Records Supervisor with over 14 years of expertise in healthcare data management, specializing in HIPAA compliance and operational efficiency. Skilled in implementing audit management and quality assurance systems that enhance data security and streamline record processing. Committed to adopting strategic planning and innovative digital solutions to advance patient data handling and security.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Health Information Specialist

CIOXHEALTH
01.2022 - 07.2024
  • Enhanced workflow efficiency, cutting dispensing time by 10%
  • Pioneered a patient education program to improve treatment adherence
  • Led a diverse team of 10 in 4 departments, ensuring top-notch customer service
  • Exceeded sales targets by fostering a collaborative and supportive work environment
  • Implemented innovative promotional strategies to boost department visibility and sales
  • Leveraged strong communication skills to address and resolve issues effectively
  • Introduced new inventory management techniques, reducing waste and costs
  • Partnered with healthcare providers to improve patient care services
  • Analyzed customer feedback to refine service delivery, increasing loyalty

Certified Pharmacy Adherence Technician

AdhereHealth
06.2021 - 01.2022

Certified Pharmacy Technician

Walmart Pharmacy
10.2018 - 07.2021
  • Revamped compounding procedures at Walmart Pharmacy
  • Boosted operational efficiency
  • Implemented innovative customer service protocol
  • Increased patient satisfaction by 15%
  • Implemented a digital tracking system for medication errors, enhancing safety
  • Mentored 5 new pharmacy technicians, fostering a collaborative environment
  • Monitored drug interaction alerts, decreasing potential adverse effects
  • Streamlined inventory management to reduce waste

Jewelry Department Manager

Walmart Pharmacy
10.2017 - 10.2018
  • Streamlined Jewelry Dept operations, enhancing process efficiency and customer satisfaction
  • Drove a 15% increase in jewelry sales through strategic marketing and team leadership
  • Introduced tech-driven inventory solutions, cutting costs and improving stock management

Truck and Furniture Management

Big Lots
08.2014 - 10.2017
  • Steered a team of 25, enhancing productivity in truck and furniture management
  • Elevated revenue by endorsing credit and leasing programs
  • Mastered POS systems ensuring seamless operations
  • Monitored inventory, ensuring optimal stock levels and product variety
  • Coordinated with sales teams to optimize promotional strategies
  • Energized team for peak performance during high-traffic sales events
  • Boosted team efficiency by implementing agile management techniques
  • Analyzed sales data to refine stock levels, increasing customer satisfaction
  • Pioneered new layout strategies for furniture display, enhancing store aesthetics

Pharmacy technician

Walmart
06.2010 - 07.2014
  • Streamlined prescription processing, enhancing patient care
  • Managed sensitive patient data and prescription details
  • Optimized reimbursement claims, resolving issues effectively
  • Trained new staff to enhance team efficiency and improve patient handling
  • Implemented a new data analysis system to track medication usage trends
  • Fostered a positive team environment to boost morale and productivity
  • Enhanced drug inventory management, reducing waste and costs
  • Increased patient satisfaction by improving service delivery
  • Analyzed workflow processes to identify efficiency improvements

Education

Associates in engineering technology - medical technology and healthcare systems

DeVry University
07.2023

Undergraduate Certificate - Info Technology Essentials

DeVry University
05.2022

Undergraduate Certificate - Medical Billing and Coding

DeVry University
06.2020

Skills

  • Compliance Oversight
  • Privacy Protocols
  • Regulatory Knowledge
  • Staff Training
  • Audit Management
  • Team Collaboration
  • Decision Making
  • Strategic Planning
  • Operational Efficiency
  • Quality Assurance
  • HIPAA Compliance
  • Information Security
  • Health Information Systems
  • Management/Leadership
  • Records Management
  • Data Analysis
  • Project Management
  • Technical Writing
  • Research Skills
  • Problem Solving
  • Customer Service
  • Public Speaking

Certification

  • Nationally certified pharmacy technician
  • Immunization certified
  • Certified in CPR and First Aid
  • AHIMA membership
  • STARS-HEDIS

Timeline

Lead Health Information Specialist

CIOXHEALTH
01.2022 - 07.2024

Certified Pharmacy Adherence Technician

AdhereHealth
06.2021 - 01.2022

Certified Pharmacy Technician

Walmart Pharmacy
10.2018 - 07.2021

Jewelry Department Manager

Walmart Pharmacy
10.2017 - 10.2018

Truck and Furniture Management

Big Lots
08.2014 - 10.2017

Pharmacy technician

Walmart
06.2010 - 07.2014

Associates in engineering technology - medical technology and healthcare systems

DeVry University

Undergraduate Certificate - Info Technology Essentials

DeVry University

Undergraduate Certificate - Medical Billing and Coding

DeVry University

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Caroline Higbee