Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Hinton

Hampton,VA

Summary

TS/SCI Versatile All-Source Intelligence Analyst/JIRA Administrator. Over 6 years expertise in comprehensive intelligence analysis, supporting mission-critical objectives. Skilled in JIRA tasker management, workflow coordination, and user support. Strong analytical acumen, identifying threats and vulnerabilities. Effective communicator, collaborating with inter-agency personnel. Adaptable to changing environments, embracing new technologies. Committed to continuous improvement, streamlining processes, and optimizing operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Jira Specialist

Leidos
07.2023 - Current
  • System developer responsible for managing and integrating ongoing AF ISR projects into JIRA, JIRA Service Desk, Support Lab
  • Developed, integrated and maintained the software and capabilities of the combined Atlassian Jira and Confluence-based Enterprise Process Management System (EPMS)
  • Managed workflows and developed solutions to streamline or automate processes
  • Jira & Confluence application administration addressing all customer requests to include access, permissions and project build out

All Source Analyst Trainer

USAF
10.2022 - 08.2023
  • Developed and updated training curriculum for all-source intelligence analysis in alignment with mission objectives of DGS-1. This involved designing and implementing training materials, lesson plans, and assessments to ensure analysts gain necessary knowledge and skills.
  • Demonstrated a deep understanding of all-source intelligence analysis and staying updated with the latest techniques, emerging technologies, and intelligence trends. Served as a subject matter expert, providing guidance, mentorship, and answering queries from analysts regarding analytical processes, data sources, and intelligence products.
  • Quality checked analyst's report writing before distributing them across the Intelligence Community.
  • Assessed performance of analysts during training exercises, simulations, and real-world scenarios. Provided constructive feedback, identified areas for improvement, and developed individualized training plans to enhance their analytical skills, critical thinking abilities, and reporting accuracy.
  • Contributed to the development and maintenance of a unit's confluence page and played a key role in organizing and structuring content.

CSS Inbounds Coordinator

USAF
10.2021 - 10.2022
  • Coordinated arrival and integration of incoming personnel to ensure a smooth transition and timely processing of administrative tasks, such as personnel documentation, security clearances, housing arrangements, and transportation logistics.
  • Maintained accurate and up-to-date records and databases of incoming personnel or units. Track and document personnel information, including arrival dates, assignment details, and contact information. Ensured confidentiality and security of sensitive information.
  • Managed Unit Commander scheduling for for 200 person squadron. Coordinated meetings, briefings, and other engagements, ensuring optimal use of time and resources. Assisted in resolving scheduling conflicts and adjusting plans as needed.
  • Instructed 198 members as Squadron Intel Oversight Program Manager on 17 standards and directives for ACC Inspection
  • Coordinated 215 collections as a trusted agent as Drug Demand & Reduction Program.
  • Coordinated JIRA tasks with seven senior non-commissioned officers, established deadlines, updated statuses, and ensured timely completion.
  • Provided user support and training to CSS team members on how to effectively use JIRA for task management. Assisting with troubleshooting any technical issues or user queries related to JIRA functionality.

All Source Analyst Supervisor

USAF
02.2020 - 10.2021
  • Team PAI/OSINT senior analyst. Conducted in-depth analysis of publicly available information from a variety of sources. Explored and utilized advanced search techniques and tools to collect and organize information.
  • Provided timely intelligence as team lead of 10 analysts to forward deployed coalition forces in CENTCOM, EUCOM, AFRICOM AORs.
  • Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
  • Answered requests for information (RFI), managed RFI process and maintained accurate logs for administrative purposes.

Multi Source Analyst

USAF
06.2018 - 02.2020
  • Created over 65 actionable and timely intelligence products to support field operations.
  • Produced 7 multi-source intelligence reports and products for different agency customers.
  • Maintained and uses geospatial databases, target materials , imagery, and other intelligence products.
  • Managed multiple intelligence surveillance and reconnaissance platforms while maintaining data collection logs for each platform.

Education

PME - Profession Military Education

Airman Leadership School
Hampton, VA
01.2023

Associate of Science - Intelligence

Community College of The Air Force
Montgomery, AL
06.2020

Bachelor of Science - Criminology

Florida State University
Tallahassee, FL
04.2016

Associate of Arts - Criminology

Chipola College
Marianna, FL
06.2014

Skills

  • TS/SCI Clearance
  • Intelligence data collection and analysis
  • Proficient in : Excel, Power Point, Outlook, and Word
  • SIPR/JWICS Systems
  • Distributed Common Ground System
  • Weapon Systems
  • Inter-Agency Collaboration
  • JIRA Admin
  • Confluence
  • Information Operations
  • Training and Instruction

Certification

Micro-Certification - Welcome to ServiceNow

Micro-Certification - Service Portal

Micro-Certification - Flow Designer

Timeline

Jira Specialist

Leidos
07.2023 - Current

All Source Analyst Trainer

USAF
10.2022 - 08.2023

CSS Inbounds Coordinator

USAF
10.2021 - 10.2022

All Source Analyst Supervisor

USAF
02.2020 - 10.2021

Multi Source Analyst

USAF
06.2018 - 02.2020

PME - Profession Military Education

Airman Leadership School

Associate of Science - Intelligence

Community College of The Air Force

Bachelor of Science - Criminology

Florida State University

Associate of Arts - Criminology

Chipola College

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