Caroline Homere
Chicago,IL
Summary
Recent Human Resource Management graduate with experience in recruitment, employee engagement, and HR administrative functions. Proficient in utilizing HRIS systems, implementing HR policies, and cultivating a positive work environment. Eager to apply academic knowledge and internship experience to make a valuable contribution in a dynamic HR role.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist II
Fuchs Lubricants
09.2022 - Current
- Serve as a primary point of contact for customer inquiries regarding Fuchs products, technical data, and orders.
- Support the sales team in managing customer accounts, preparing quotes, and facilitating product promotions.
- Monitor customer orders and delivery schedules to ensure timely and accurate fulfillment.
- Investigate complaints or technical issues and coordinate with appropriate departments to find solutions.
- Track and manage service issues from initiation through to resolution, ensuring customer satisfaction.
HR Intern
The Elite Practitioner
01.2024 - 08.2024
- Assisted in the recruitment process by posting job openings, reviewing resumes, and scheduling interviews for candidates.
- Coordinated onboarding for new employees, including preparing welcome materials and facilitating training schedules.
- Supported the HR team in maintaining employee records, ensuring compliance with company policies and regulatory requirements.
- Assisted in organizing employee engagement initiatives such as recognition programs and team-building events.
- Assisted in payroll data collection and timesheet management for timely processing.
Realtor
Baird & Warner
03.2020 - 06.2024
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Negotiated, facilitated, and managed real estate transactions.
Community Support Specialist-Escalations
Uber Technologies
07.2019 - 06.2020
- Professionally answer incoming escalation calls
- Provide in-app support to rider and driver lines of businesses
- Utilize various tools like ZenDesk, Bliss Jira, Google Docs & Sheets to monitor and escalate service tickets accordingly
- Partner with engineering and program team to provide insights and to assist in the deployment of new program strategy/approach
- Assist Learning and Development team as a Subject Matter Experts and assist with the on-boarding of new community specialist.
Consumer Banking Representative II
First Midwest Bank
01.2018 - 12.2018
- Source and onboard new clients while expanding relationships with existing clients
- Cross sell other services to both new and existing clients
- Complete the process for HELOC, HELOAN, Auto, and personal loans
- Made referrals to appropriate specialists including Commercial, Community Banking, Wealth Management, Mortgage, On the Job Banking
- Maintained a system of orderly follow-up by mail, telephone and e-mail with new and existing clients to generate additional business.
Universal Banker II
Royal Bank
01.2017 - 01.2018
- Assure the financial service needs of each client are promptly, accurately, and courteously fulfilled
- Opened/closed personal and business accounts for individuals and commercial customers
- Handle financial transactions ranging from cash and checks depositing to transferring funds over the wire
- Reconcile cash drawer by proving cash transactions
- Actively educating and informing clients on all Bank products
- Security of Vault cash, Traveler's Checks, Money Orders, Cashiers Checks and other consigned items.
Education
Associate of Arts - Psychology
Prairie State College
Chicago Heights, IL06.2015
Project Management Certification -
Coursera
Bachelor of Science - Human Resources Management
Purdue University
Hammond, IN05-2025
Skills
- HR policy/procedure development
- HR Compliance & Documentation
- HRIS management: Workday, Workforce
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
- Communication Tools: Slack, Zoom, Microsoft Teams
- Recruitment & Sourcing
- Team-oriented with strong interpersonal skills
- Employee Onboarding & Offboarding
Timeline
HR Intern
The Elite Practitioner
01.2024 - 08.2024
Customer Solutions Specialist II
Fuchs Lubricants
09.2022 - Current
Realtor
Baird & Warner
03.2020 - 06.2024
Community Support Specialist-Escalations
Uber Technologies
07.2019 - 06.2020
Consumer Banking Representative II
First Midwest Bank
01.2018 - 12.2018
Universal Banker II
Royal Bank
01.2017 - 01.2018
Associate of Arts - Psychology
Prairie State College
Project Management Certification -
Coursera
Bachelor of Science - Human Resources Management
Purdue University
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