CAROLINE HUGGINS
Newberg,OR
Summary
Dedicated hospitality professional looking to make an impact on Oregon's wine industry through work within the community and non-profit committees. Exceptional communicator, planner and problem-solver with solid event management and customer service skills.
Overview
9
9
years of professional experience
Work History
Hospitality Lead
The Black Walnut Inn & Vineyard
09.2022 - Current
- Curate luxury guest experiences in multiple areas including personalized wine tastings, multi-coursed dinners, and property tours.
- Assisted in the creation of our new lunch and wine tasting program
- Responds to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Collaborates with local community and industry events to promote business
Special Events Coordinator & Assistant Tasting Room Manager
Raptor Ridge Winery
10.2021 - 10.2022
- Planned and executed all events on/off property such as private events, tasting dinners and public activities
- Coordinated corporate meetings and business gatherings with a variety of industries such as Intel, Raymond James Financial, NIKE and Portland State University
- Acted as single point of contact for all vendors, guests, and client needs
- Assisted with inventory reporting and ordering of tasting room supplies
- Ensured quality service & impeccable hospitality in the tasting room while maintaining multiple customer relationships
- Discussed wine club incentives with guests to expand club memberships and meet monthly sales goals
- Promoted from Tasting Room Associate in April 2022
Harvest Intern
Alexana Winery
09.2021 - 11.2021
- Performed general cellar work including fruit sorting, punch-downs, racking, yeast inoculations, chemical additions, etc
- Assisted enologist during wine analyses in pH, TA, & RS of wines under production
- Maintained a clean and sterile work environment while utilizing Personal Protective Equipment (PPE)
Lead Server Captain
Lucy's Restaurant
04.2020 - 09.2021
- Executed standard operating procedures for opening, closing, and side work systems
- Responsible for monthly inventory reporting and designed first inventory chart system for front of house
- Lead pre-shift line up along with chefs and managers, as well as supervising opening/closing tasks
- Promoted from server position in January 2021
Kitchen Server
The French Laundry
12.2019 - 03.2020
- Worked directly under chef Sean O'Hara by delivering food to guests in a timely manner
- Executed exemplary communication skills between front and back of house in a high volume and high stress environment
- Described in detail each dish presented during a 10-course tasting menu with personalized, exceptional service
- Furloughed due to COVID-19 pandemic shutdowns
Server, Hostess, Expeditor, Bartender, Runner
Pho Lee Restaurant
01.2015 - 12.2019
- Worked in all areas of front of house to build a comprehensive understanding of quality service & health/safety standards
The Masters Golf Tournament, Augusta National
04.2018 - 01.2019
- Server and Runner
- Seasonal worker at Ike's Restaurant in Berckmans Place at one of the most prestigious sporting events in the nation
- Delivered luxury service and hospitality to patrons at a high-volume restaurant averaging 1,500 covers per shift
Education
Bachelor of Science - Hospitality Management, Hotel & Restaurant Management, Business Foundations
Auburn University
Skills
- Hospitality Management
- Strategic Prioritization
- Customer Relationship Management
- Vendor Management
- Event Management & Organization
- Guest Experience Management
Certifications
WSET Level II Certification - Passed with Distinction
Wine Industry Sales Education (WISE) Tasting Room Professional Certification
OLCC Alcohol Service Permit
Forklift Certified
Oregon Food Handlers License
Court of Master Sommeliers Introductory Course Certification
AHLA Certification in Hotel Industry Analytics (CHIA)
Timeline
Hospitality Lead
The Black Walnut Inn & Vineyard
09.2022 - Current
Special Events Coordinator & Assistant Tasting Room Manager
Raptor Ridge Winery
10.2021 - 10.2022
Harvest Intern
Alexana Winery
09.2021 - 11.2021
Lead Server Captain
Lucy's Restaurant
04.2020 - 09.2021
Kitchen Server
The French Laundry
12.2019 - 03.2020
The Masters Golf Tournament, Augusta National
04.2018 - 01.2019
Server, Hostess, Expeditor, Bartender, Runner
Pho Lee Restaurant
01.2015 - 12.2019
Bachelor of Science - Hospitality Management, Hotel & Restaurant Management, Business Foundations
Auburn University
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