CAROLINE IVANOVSKI-HAUSER
Fair Lawn,New Jersey
Summary
Accomplished healthcare administrator with over 30 years of experience, including more than two decades in direct operational management. Expertise in leading multidisciplinary teams, enhancing operational processes, and upholding exemplary standards of patient care. Recognized for a strong commitment to professionalism, excellent communication skills, and effective problem-solving abilities, along with a comprehensive understanding of healthcare systems and regulatory compliance. Contributions to state and national industry committees demonstrate a dedication to advancing the healthcare field.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrator
Florham Park & Hanover Endoscopy Centers / Amsurg
06.2024 - 06.2025
- Provided strategic oversight and leadership for all daily operations across two surgery centers, with a team of more than 75 employees.
- Collaborated with management and hospital partners to promote optimal patient care and drive positive clinical outcomes.
- Contributed to budget planning, coordinated capital purchases, negotiated maintenance contracts, and monitored financial progress.
- Fostered professional development by conducting performance evaluations, delivering constructive feedback, and mentoring team members in a supportive environment.
- Partnered with staff to identify and implement activities based on internal and external benchmarks, advancing quality improvement initiatives and workflow efficiency while supporting collaborative decision-making. Consistently maintained CAHPS survey satisfaction scores above 90% and Google ratings of 4.9 out of 5.
- Developed and revised clinical and administrative policies and procedures to align with current regulations and industry best practices.
- Collaborated with affiliated practices regarding patient selection criteria, scheduling, and physician credentialing.
- Successfully navigated NJ DOH Licensing and CMS surveys and implemented corrective action plans as required.
- Administered comprehensive human resources benefit programs, including medical, dental, 401K, disability, workers’ compensation, and FMLA plans.
- Piloted charity staff social events with National Colon Cancer Awareness Organization to further team communication and raise community awareness.
- Directed a successful center remediation project, integrating cases and staff from two centers to meet patient needs and maintain seamless operations during construction.
Administrator / CEO
Bergen-Passaic Eye Surgery / SCA Health
08.2016 - 01.2024
- Oversaw the daily financial, administrative, and operational functions of a surgery center, performing over 12,000 cases per year.
- Negotiated and reviewed all vendor product and maintenance contracts annually, achieving a substantial 28% reduction in case costs.
- Supervised staffing levels, expenditures, purchasing, product selection, equipment utilization, and inventory management to ensure the provision of safe and efficient patient care while maintaining budget compliance.
- Partnered with center leadership to uphold quality standards and patient safety, fostering a collaborative environment that encouraged shared decision-making, while leading initiatives focused on continuous improvement.
- Guided interdisciplinary staff meetings and social gatherings, contributing to patient satisfaction scores exceeding 90%, enhanced team satisfaction, and maintaining staff turnover below 5% per year for the previous 5 years.
- Evaluated direct reports on accountability, performance, and productivity, providing feedback, coaching, and training; implemented programs aligned with company core values, such as sponsoring ongoing educational initiatives and bonuses.
- Directed a 3,500 sq ft expansion project from initial design through completion, adding operating and procedure rooms, new sterilization and decontamination departments, and reconfiguring patient and staff support areas, while maintaining uninterrupted operations.
- Successfully guided the Center through multiple NJ DOH, CMS, and AAAHC accreditation surveys; developed and executed corrective action plans as required
Administrator
Bergen-Passaic Cataract and Laser Center, Inc.
04.2004 - 08.2016
- Directed all operations and financial activities for the surgery center, upholding high standards of patient care. Oversaw risk management, staff engagement, quality assurance, facility maintenance, and day-to-day operations.
- Developed budgets and collaborated with executive leadership to review fiscal goals, clinical performance, and policy initiatives.
- Revised processes, boosting productivity and ensuring regulatory compliance, including online training programs, staff education, and engagement. Successfully managed the credentialing process, including the credentialing and privileging process.
- Created an accounts receivable manual that shortened collection time to under four days and earned AAAHC recognition for the Center
- Successfully negotiated commercial insurance contracts, established credit card acceptance programs, and executed agreements with collection agencies.
- Served as project manager for the construction of a 13000 square foot multi-OR center, managing all aspects from architectural design through state and federal approval.
Instructor
Eastwick College
01.2004 - 08.2015
- Areas of instruction included Medical Records and HIT, Medical Terminology, Medical Billing and Coding including CPT, ICD, and HCPCS, Medical Collections, and English for ESL LPN program
Education
Bachelor of Arts Degree - English
William Paterson University
Wayne, NJ05.1993
Skills
- Operations oversight & management
- Financial oversight and budget preparation
- Continuous Quality Improvement, benchmarking; CAHPS
- Healthcare policy development and implementation
- Healthcare facility management
- HIPAA compliance
- Risk management and emergency preparedness
- Health information management (HIM / HIT)
- Human resources, payroll, and benefits administration
- Revenue cycle management and insurance contracting
- Cost-effective resource management
- Patient safety
- Customer service and conflict resolution
- Healthcare construcion project management
- Regulatory compliance, licensing and accreditation
- Credentialing and privileging
- Analytical reporting skills
- Stakeholder relations and engagement
- Strategic planning and program development
- Team building and engagement
- Vendor management and contracting
- Experience with diverse medical software programs
- MS Office Suite, QuickBooks, and other applications
- Effective oral and written communication
- Organizational, analytical, and problem-solving skills
- Time management and workflow optimization
Affiliations
- Ambulatory Surgery Center Association (ASCA)
Membership Committee Chair (2019-2024)
- New Jersey Association of Ambulatory Surgery Centers (NJAASC)
Board Member (2024 -2025) (2016-2022)
Membership Committee Co-Chair (2024 - )(2019-2022)
Treasurer (2019-2022)
Certification
Certified Administrator Surgery Center (CASC) [2013 -]
Timeline
Administrator
Florham Park & Hanover Endoscopy Centers / Amsurg
06.2024 - 06.2025
Administrator / CEO
Bergen-Passaic Eye Surgery / SCA Health
08.2016 - 01.2024
Administrator
Bergen-Passaic Cataract and Laser Center, Inc.
04.2004 - 08.2016
Instructor
Eastwick College
01.2004 - 08.2015
Bachelor of Arts Degree - English
William Paterson University