Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

CAROLINE JACKSON

Sikeston,MO

Summary

While working to obtain my BSBA for Management, I am looking to put myself in new and challenging positions that will allow me to gain more experience in leadership roles. Striving to work hard and be an essential asset to a company that will allow me that opportunity. Dedicated Team Leader that is proficient with project management, personnel training and production scheduling. Allowing positive guidance in a workplace can insure more and better productivity and have a higher morale overall, which is what I hope to bring to any position.

Overview

8
8
years of professional experience

Work History

Team Lead - Electronic Banking

Montgomery Bank
Sikeston, MO
09.2023 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Maintained essential deadlines on projects, while working parallel to the equal responsibilities of my team that were assigned to me.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained up-to-date knowledge of e-banking industry standards, best practices, regulations, security protocols and emerging technologies.

Electronic Banking Specialist

Montgomery Bank
Sikeston, MO
01.2022 - 09.2023
  • Assisted customers with online banking inquiries, including account access and password resets.
  • Provided technical guidance on how to use various electronic banking tools and applications.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Provided technical support for the electronic banking platform, troubleshooting customer issues as necessary.
  • Processed payments through ACH, wire transfer and other electronic payment methods.
  • Conducted regular reviews of existing policies and procedures related to electronic banking activities.
  • Responded promptly and effectively to customer complaints about online banking services.
  • Monitored compliance with applicable regulations regarding electronic banking operations.
  • Managed customer accounts by updating information in the system database.

Order Filler

Orgill
01.2019 - 01.2021
  • Held responsible to quality and production company standards while maintaining physical responsibilities, including of high amounts of exercise, up to 10 - 15 miles a day and pick up to 50 pounds, multiple times a day.
  • Experienced a high volume of orders while working in a fast-paced, voice and label picking environment.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Followed safety guidelines while operating machinery such as forklifts or pallet jacks.

Patient Care Coordinator

Beltone Hearing Center
03.2019 - 07.2019
  • Greet patients while also checking them in for scheduled appointments.
  • Communicate with other facilities and patients through the phone to access information and take insurance information and other personal information on billing for accounts.
  • Assist in supplying patients with needed supplies for hearing aid devices.
  • Being able to confidently work alone, in a small office.

Sales Agent - Technical Services Agent

NewWave Communications
01.2016 - 01.2019
  • Troubleshoot customer equipment and communicate with local offices to assist customer needs, such as sending necessary technicians to fix services.
  • Once I was promoted, I would assist with setting up orders for new installs.
  • I would assist with payments on customer accounts and try to upsell items that would possibly benefit the customer, while working simultaneously on commission.

Education

Diploma -

Sikeston Senior High
01.2014

Bachelor of Science - Business Administration And Management

Southeast Missouri State University
Sikeston, MO

Skills

  • 10 years' experience in Customer Service
  • Production Monitoring
  • Workplace Safety
  • Coaching and Mentoring
  • Complaint resolution
  • Operations Management
  • Regulatory Compliance
  • Financial Acumen
  • Performance Improvement
  • HIPAA Knowledge
  • Bank Secrecy Knowledge
  • Privacy policies
  • Compliance Monitoring
  • Sales Development
  • Proficient in Microsoft Office

Accomplishments

  • Being promoted to Team Lead in less than 2 years of working in a high-demand setting.
  • Successfully completing a demanding 6 month long work project on my own, while maintaining daily tasks, being a mother to a toddler, and attending school full-time online.

Affiliations

  • Avid Reader
  • Discount Hunting
  • ARC reviewing for unreleased books

References

References available upon request.

Timeline

Team Lead - Electronic Banking

Montgomery Bank
09.2023 - Current

Electronic Banking Specialist

Montgomery Bank
01.2022 - 09.2023

Patient Care Coordinator

Beltone Hearing Center
03.2019 - 07.2019

Order Filler

Orgill
01.2019 - 01.2021

Sales Agent - Technical Services Agent

NewWave Communications
01.2016 - 01.2019

Diploma -

Sikeston Senior High

Bachelor of Science - Business Administration And Management

Southeast Missouri State University

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CAROLINE JACKSON