Caroline Jacobo
Montclair,CA
Summary
Driven student leveraging studies in Phlebotomy seeks real-world experience as a Certified Phlebotomist. Offers strong interpersonal and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Kentucky Fried Chicken
Pomona, CA
11.2021 - Current
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Completed inventory counts and ordered merchandise.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered successful training to more than 2 employees during tenure, educating on successful work processes and productivity strategies
Janitorial Worker
Tofasco
La Verne, CA
02.2021 - 05.2021
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Sanitized break area kitchen counters, tables and sinks.
- Swept hard surface floors using broom or push broom dust mop.
- Organized daily cleaning schedules for custodial team.
- Kept building spaces premises clean inside and outside.
Cashier
Kentucky Fried Chicken
Pomona, CA
10.2019 - 02.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Phlebotomy Training Specialists
West Covina, CA06.2020
High School Diploma -
Pomona High School
Pomona, CA05.2019
Skills
- Inventory control and record keeping
- Cash handling expertise
- Safety understanding
- Customer Transactions
- Cooperative Attitude
- Sweeping and Mopping
- Work Task Prioritization
- Reliable and Responsible
- Problem Solving
- Cleaning and Sanitizing
- Specimen Collection
- Sample Processing
- Logical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Kentucky Fried Chicken
11.2021 - Current
Janitorial Worker
Tofasco
02.2021 - 05.2021
Cashier
Kentucky Fried Chicken
10.2019 - 02.2021
High School Diploma -
Phlebotomy Training Specialists
High School Diploma -
Pomona High School
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