CAROLINE JACOBS
Huntington Beach,CA
Overview
11
11
years of professional experience
Work History
Associate Community Manager
Keystone Pacific
Irvine, CA
03.2023 - Current
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Alterations Specialist
David’s Bridal
Costa Mesa, CA
10.2019 - 02.2023
- Developed strong relationships with clients, leading to repeat business and referrals.
- Enhanced customer satisfaction by providing expert alterations and tailoring services for various garments.
- Maintained an organized workspace, keeping track of client orders and timelines for completion.
- Assisted clients with fitting appointments, ensuring accurate measurements and garment adjustments.
- Communicated effectively with clients throughout the entire process – from initial consultation to finished product – ensuring a seamless and positive experience.
- Collaborated with sales associates to recommend appropriate alteration services based on individual customer needs.
- Stayed up-to-date on current fashion trends, applying knowledge to create stylish garment modifications tailored to client preferences.
- Supported bridal department with expert gown alterations, ensuring brides'' satisfaction on their special day.
Case Resolution Specialist
3 Day Blinds
Irvine
05.2018 - 03.2020
- Was in charge of handling cases and clients that dealt with design issues, measurement issues, payment issues, and any chargeback that was needed
- Had to remain professional when speaking with clients, and also had to close cases in a timeframe that was within 24 to 48 business hours
- All the while answering phone calls with about 45 to 50 cases at a time
- Time management was at the essence, and productivity had to remain expedited.
Receptionist
Holstrom, Block, & Parke
Newport Beach
09.2017 - 01.2018
- Carried out all duties in regards to the receptionist position
- Answered all calls coming into the firm
- Was the first point of contact and representation of the firm
- Disbursed emails daily to the client and legal team
- Handled all meetings, telephone conferences, and any and all involvement with the client in the office setting
- Made decisions of importance and legal pertinence with the client and their relationship and involvement with a paralegal and partner
- Handled the receptionist position with poise and professionalism while remaining approachable and friendly to clients and those involved with the firm
- Scanned pertinent documents and sent them to the proper client and legal team for further investigation and knowledge
- Utilized Time Matters to direct clients to the correct and appropriate point of contact.
Legal Assistant
Jacobs & Dodds
Irvine
06.2013 - 06.2015
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases
- Assisted attorneys with reviewing and organizing witness reports
- Contacted clients to schedule appointments and discuss the progress of cases
- Dictated all weekly and bi-weekly calendar meetings
- Contacted clients with pertinent information
- Maintained decorum in the office when dealing with emotionally trying situations
- Understood the boundaries between client and the office personnel
- Assisted in all matters regarding client's confidential emails and correspondence.
Education
Bachelor of Arts in Psychology - Psychology
California State University, Long Beach
01.2015
Skills
- Fluent in legal terminology
- Experience in making travel reservations
- Exceptional telephone etiquette
- Conflict resolution
- Legal research
- Writing and editing
- Computer-savvy
- Retail Sales
- Sales Experience
- Customer Service
- Administrative Experience
- Case Management
Community safety
Board of directors support
Community operations
Community rules and regulations
City and county regulations
Timeline
Associate Community Manager
Keystone Pacific
03.2023 - Current
Alterations Specialist
David’s Bridal
10.2019 - 02.2023
Case Resolution Specialist
3 Day Blinds
05.2018 - 03.2020
Receptionist
Holstrom, Block, & Parke
09.2017 - 01.2018
Legal Assistant
Jacobs & Dodds
06.2013 - 06.2015
Bachelor of Arts in Psychology - Psychology
California State University, Long Beach