Caroline Johnson
San Francisco,CA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Vacanza Romana
Folsom, CA
06.2024 - 11.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
Server/Maitre D
Violets Tavern
San Francisco, CA
10.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
- Assisted in training new hires, providing guidance on restaurant standards, and best practices.
Server/Food Runner
Olive Garden
San Francisco, CA
02.2019 - 11.2020
- Provided attentive service during high-volume periods, without sacrificing attention to detail or guest rapport.
- Following health and safety protocols is crucial for maintaining safe and sanitary environments for customers and staff.
Server/Hostess
Strings Italian Cafe
Folsom, CA
01.2015 - 08.2018
- Developed a strong rapport with regular customers through genuine hospitality efforts, leading to repeat business.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco12.2022
Skills
- Hospitality
- Customer satisfaction
- Exceptional service
- Strong work ethic
- Guest engagement
- High-quality dining experiences
- Customer loyalty
- Food safety standards
Timeline
Server
Vacanza Romana
06.2024 - 11.2024
Server/Maitre D
Violets Tavern
10.2021 - 03.2024
Server/Food Runner
Olive Garden
02.2019 - 11.2020
Server/Hostess
Strings Italian Cafe
01.2015 - 08.2018
Bachelor of Arts - Communication Studies
San Francisco State University
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