Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Caroline Johnson

Customers services
Elgin,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Tel Life Fraud SpecialistCollections SpecialistCustomer Service Analyst

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Elgin, IL
Open to relocation: Yes

Salary Range

$0/hr - $1000/hr

Important To Me

Flexible work hoursWork from home option401k matchStock Options / Equity / Profit SharingPaid sick leavePersonal development programsCareer advancementHealthcare benefitsWork-life balanceCompany CulturePaid time off4-day work weekTeam Building / Company Retreats

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

27
27
years of professional experience

Work History

Tel Life

Protective Life Corporation
10.2020 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Fraud Specialist

JPMorgan Chase & Co.
05.2011 - 09.2020
  • Worked to resolve claims with clients and businesses
  • Prevent losses by blocking ATM/debit cards, freezing accounts, and analyzing suspicious account activity
  • Stayed current and knowledgeable of types of fraud, trends, and federal regulations
  • Resolve client issues with a high sense of urgency
  • Managed a significant caseload utilizing the company's investigative case management system
  • Reducing fraud losses on fraud cases by processing chargebacks and identifying save opportunities
  • Investigate and decision check forgery and fraudulent transaction cases based on Regulation E (Reg E), Uniform Commercial Code (UCC), and bank policies
  • Worked through cases by using sophisticated resources
  • Conduct analysis and evaluations serving customer needs and activity
  • Enhance the customer experience when speaking with victims of identity theft
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
  • Assist customers with suspected fraud on accounts
  • Reviewing suspected fraud transactions for Chase customers
  • Analyzed multiple data sources and determine patterns of activity through analysis of results
  • Reporting fraudulent transactions on credit card
  • Performed frontline call duties for Chase credit card services, processed all fraud claims and performed all required verification and security measures

Collections Specialist

JPMorgan Chase & Co.
05.2011 - 02.2016
  • Worked with defaulted borrowers, in an effort
  • Gain an understanding of consumer credit laws, bankruptcy, and outside vendors/agents
  • Familiarized with the securities and private client services
  • Performed collections on retail accounts
  • Addressed customer inquiries in a timely and accurate fashion
  • Providing financial solutions to delinquent lines of credit and unsecured loans which range from 30 days delinquent to 230 days delinquency or pre-charge
  • Making outbound calls/Fielding inbound calls
  • Accepting payments, and working out appropriate programs for customers
  • Negotiate payment arrangements and will also act as key liaison with other internal groups in order to promptly eliminate payment and merchant funding roadblocks
  • End documentation / tracking
  • Make outbound calls to Chase credit card customers who are behind in credit card payments in an attempt to establish payment arrangements
  • Spent in a motivating, fastpaced team environment where will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback
  • Understood, and data quality rules are enforced
  • Handling outbound and inbound calls to offer payment solutions and educate customers on the importance of good credit

Customer Service Analyst

The Pampered Chef Ltd
06.1998 - 11.2010
  • Handle money, schedule shows, make calls to customers
  • Developing and maintaining relationships with hosts and customers and providing excellent on-going customer service
  • Learned Pampered Partner software to maintain business database of contacts and clients and to organize cooking shows
  • Arrange cooking shows with new clients and customers
  • Selling High-Quality Kitchen tools with In-Home cooking demonstrations
  • Done at in-home demonstrations or through catalog shows
  • Conducted customer service by taking orders, servicing complaints, and making follow-up calls
  • Organized and set up product presentations to groups of 10 or more customers at one time
  • Maintain long-term relationships with future and active present customer base Market a line of kitchen and entertaining products designed for home use through in-person home
  • Provide enjoyable experiences for hosts and friends
  • Communicate effectively with team consultants, directors and customers
  • Caring for customer needs and requests, communicating to Company Office and Customers Demonstrating Products, explaining and researching products, caring for purchasing needs of customers
  • Prepared, displayed, and served appetizers, meals, desserts, breads
  • Managed home-based business as an independent contractor, including order entry, customer service and basic accounting

Education

Bachelor Degree of Science - management

University of Phoenix
01-2008

Associate of Arts - Business

University of Phoenix
Phoenix, AZ
01-2005

Skills

  • Approachable demeanor
  • Effective team collaboration
  • Client support
  • Effective problem resolution
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving

Timeline

Tel Life

Protective Life Corporation
10.2020 - 08.2025

Fraud Specialist

JPMorgan Chase & Co.
05.2011 - 09.2020

Collections Specialist

JPMorgan Chase & Co.
05.2011 - 02.2016

Customer Service Analyst

The Pampered Chef Ltd
06.1998 - 11.2010

Bachelor Degree of Science - management

University of Phoenix

Associate of Arts - Business

University of Phoenix

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