Overview
Summary
Work History
Skills
Education
Timeline
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Caroline Johnson-Zlotoff

Yakima,Washington

Overview

9
9
years of professional experience

Summary

Dynamic sales professional with a proven track record at Kush 21, excelling in customer service and relationship building. Achieved consistent sales targets through effective upselling and strategic planning. Known for exceptional problem-solving skills and maintaining cash handling accuracy, fostering a welcoming environment that drives customer loyalty and satisfaction.

Work History

Sales Associate/budtender

Kush 21
09.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Sales Associate/budtender

The Station and Firehouse
08.2021 - 09.2024
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Checked guests' photo identification for validity and age requirements.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Managed high volume of cash with Number% accuracy rate.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
  • Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.

Financial Aid Counselor

Central Washington University
02.2023 - 06.2023
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Processed unique financial aid profiles for undergrad and post-grad applications.
  • Represented financial aid office at group meetings with high school students and parents.
  • Performed needs analysis of applications, accounting for financial and Type background information.
  • Served as a liaison between students and external agencies such as loan providers or scholarship sponsors, simplifying complex transactions for all parties involved.
  • Assisted in the creation and implementation of a new scholarship program aimed at attracting diverse talent to the institution, increasing overall diversity rates.
  • Provided one-on-one counseling sessions for students facing financial difficulties, identifying tailored solutions and offering support during challenging times.
  • Developed customized financial aid packages for individual students, taking into consideration their unique circumstances and needs.
  • Reduced processing time for financial aid applications through efficient organization and prioritization of tasks.
  • Increased student satisfaction with financial aid services by addressing concerns promptly and providing clear guidance on procedures.
  • Developed and maintained relationships with customers, lenders and other third parties.

Operations Manager

Sephora
04.2019 - 08.2021
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
  • Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Fine Jewelry Sales Associate

JCPenney
07.2016 - 04.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
  • Spearheaded promotional events that showcased new collections or seasonal offerings, attracting new clientele and boosting sales figures.
  • Mentored Number new associates and coached on marketing techniques and engagement strategies, resulting in more than $Amount in sales over course of Number months.
  • Completed store opening and closing procedures as per company guidelines.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Performed general maintenance and light cleaning of showroom.
  • Reached Type of status status for selling more than $Number million in fine jewelry annually.
  • Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
  • Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
  • Successfully retained at-risk clients by addressing concerns proactively and demonstrating genuine commitment toward meeting their needs satisfactorily.
  • Informed customers of upcoming promotions.
  • Navigated challenging customer situations with professionalism, resolving issues promptly and preserving brand reputation.
  • Streamlined store operations by organizing merchandise displays, creating a visually appealing environment that enticed customers to explore further.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
  • Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
  • Assisted with inventory management, maintaining accurate records of stock levels and ensuring proper display of merchandise.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
  • Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
  • Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Sales expertise
  • Sales strategies
  • POS system operation
  • Upselling
  • Strategic planning
  • Sales development
  • Building rapport
  • Inventory control
  • Order processing
  • Sales goals attainment
  • Policy and procedure adherence
  • Guest relations
  • Sales training
  • Professional demeanor
  • Complex Problem-solving
  • Customer needs assessment
  • Product sales
  • Cash handling accuracy
  • Stocking and receiving
  • Customer service
  • Outgoing personality
  • Relationship building
  • Reliable and punctual
  • Payment processing
  • Product recommendations
  • Negotiation tactics
  • Point of sale operation
  • Brand promotion
  • Business development
  • Client account management
  • Expert in subject
  • Verbal and written communication
  • Customer engagement
  • Client retention strategies
  • Financial records oversight
  • Excellent communication skills
  • Reading comprehension skills
  • Retail merchandising expertise
  • Inventory control procedures
  • Service oriented
  • Microsoft office and outlook proficiency
  • Exceptional Microsoft Excel skills
  • Microsoft dynamics 365
  • Microsoft teams

Education

Bachelor Of Science - Primate Behavior And Ecology

Central Washington University
Ellensburg, WA
2021

Bachelor Of Arts - Psychology

Central Washington University
Ellensburg, WA
2021

Associates Of Arts -

Yakima Valley College
Yakima, WA
2018

Timeline

Sales Associate/budtender

Kush 21
09.2024 - Current

Financial Aid Counselor

Central Washington University
02.2023 - 06.2023

Sales Associate/budtender

The Station and Firehouse
08.2021 - 09.2024

Operations Manager

Sephora
04.2019 - 08.2021

Fine Jewelry Sales Associate

JCPenney
07.2016 - 04.2019

Bachelor Of Science - Primate Behavior And Ecology

Central Washington University

Bachelor Of Arts - Psychology

Central Washington University

Associates Of Arts -

Yakima Valley College

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Caroline Johnson-Zlotoff