Caroline Kelly
Gallatin,TN
Summary
Results-driven Treasury Analyst with AAP designation and proven skills in ACH processing and client relationship management. Committed to enhancing treasury services and driving financial performance.
Overview
26
26
years of professional experience
Work History
CAP Treasury Analyst
Pinnacle Financial Partners
Gallatin, TN
02.2023 - Current
- Implement and maintain community association treasury services, including: SFTP, ACH, RDC, Positive Pay (check and ACH), Wires, BAI and online banking
- Reviewed and updated treasury processes to streamline operations.
- Established and maintained partnerships with internal teams to enhance client service
- Developed, reviewed, and updated audit reports for BSA team to ensure compliance
- Trained analysts and teammates on various job responsibilities
- Perform demos for potential clients as well as installation/troubleshooting for current clients
- Research inquiries from CINC and Vantaca contacts
Treasury Analyst
Pinnacle Financial Partners
Nashville, TN
02.2019 - 02.2023
- Implemented and maintained treasury services for diverse commercial clients, enhancing client satisfaction and operational efficiency
- Mapped Positive Pay files during implementations to streamline client onboarding and mitigate errors
- Reviewed NACHA raw data files to identify discrepancies
- Work with outside accounting software such as QuickBooks and NetSuites to ensure successful integration
- Conducted demos for potential clients and managed installation and troubleshooting processes for current clients, ensuring seamless service delivery
Office Administrator/Paraplanner
Waddell & Associates, LLC
Brentwood, TN
02.2016 - 02.2019
- Contributed to creation and updates of financial plans by synthesizing information from advisor and client.
- Executed operational duties, including account opening, processing money movement requests, and implementing beneficiary changes.
- Provided client services at office and over the phone to address inquiries and resolve issues.
- Oversaw supply orders and coordinated with vendors to ensure optimal inventory levels.
- Created Operations and Financial Planning manuals for the Brentwood office
Cash Management Officer
Wilson Bank & Trust
Lebanon, TN
01.2008 - 01.2016
- Sold, implemented and maintained treasury services, including merchant services, ACH, RDC, Positive Pay, Wholesale lockbox, BillPay and Commercial Online Banking services
- Oversee auditing of ACH and RDC
- Created and updated procedure manuals and application documents to ensure compliance and operational consistency
- Developed targeted marketing strategies that increased service adoption and customer engagement
- Conducted training presentations across the bank
- Reported monthly on sales growth and profit margins to guide strategic decisions
Front Office Manager
Manheim Nashville
Mount Juliet, TN
02.2001 - 01.2008
- Managed front office operations for 25 employees, enhancing daily workflow and service delivery
- Oversaw customer service interactions, achieving consistently high satisfaction levels among clients
- Implemented office policies that streamlined communication and improved overall operational efficiency
- Trained and mentored new staff on operational procedures and best practices, including cross training and consolidating responsibilities
- Researched and resolved client issues including titles, arbitrations and floor plans/financing
Education
Bachelor of Arts - Business Administration And Management
California State University, Fullerton
Fullerton, CA06-1997
Skills
- Treasury operations
- ACH processing
- NACHA compliance
- Accredited ACH Professional (AAP)
- Audit reporting
- Risk management
- Financial analysis
- Client relationship management
Timeline
CAP Treasury Analyst
Pinnacle Financial Partners
02.2023 - Current
Treasury Analyst
Pinnacle Financial Partners
02.2019 - 02.2023
Office Administrator/Paraplanner
Waddell & Associates, LLC
02.2016 - 02.2019
Cash Management Officer
Wilson Bank & Trust
01.2008 - 01.2016
Front Office Manager
Manheim Nashville
02.2001 - 01.2008
Bachelor of Arts - Business Administration And Management
California State University, Fullerton