Caroline Killenbec
Cashier/Stock Team
West Henrietta,NY
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Stocker
Century Wine and Liquor
Pittsford, NY
11.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Barista/Shift Supervisor
Finger Lakes Coffee Roasters
Pittsford, NY
09.2022 - 10.2025
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
- Maintained cleanliness and organization of the coffee bar area at all times.
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols.
- Managed inventory levels to confirm an adequate supply of coffee beans, milk, syrups, and other ingredients.
- Collaborated with team members to create new seasonal beverage offerings that increased sales and introduced customers to new favorites.
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers.
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
- Provided administrative support by managing calendars, scheduling appointments, and preparing meeting agendas
Customer Service Associate
Tops Friendly Markets
Avon, NY
06.2020 - 01.2023
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Collaborated with other departments such as receiving or merchandising teams to complete efficient operations
- Performed opening/closing duties including counting money in the register before/after shifts
Education
High school diploma -
Honeoye Falls-Lima Senior High School
Honeoye Falls, NY06.2022
Skills
- Customer service
- Work ethic and integrity
- Employee training
- Workplace safety
- Inventory control and record keeping
- Menu development
- Scheduling coordination
- Customer-oriented
- POS system operation
Certification
- ServSafe Food Handler Certification, 11.1.2023-11.1.2026
- Driver's License
Languages
English
Personal Information
Driving License: Yes
Timeline
Cashier/Stocker
Century Wine and Liquor
11.2024 - Current
Barista/Shift Supervisor
Finger Lakes Coffee Roasters
09.2022 - 10.2025
Customer Service Associate
Tops Friendly Markets
06.2020 - 01.2023
High school diploma -
Honeoye Falls-Lima Senior High School