Caroline Kim
Kyle
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Night Audit Manager
Aimbridge Hospitality
05.2025 - Current
- Maintained high levels of security by vigilantly monitoring hotel premises and promptly addressing any safety concerns.
- Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
Customer Service Representative
Marriott International, Inc.
05.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Flight Attendant
American Airlines
05.2022 - 01.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Server
Wasabi Sushi Restaurant
01.2019 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Cosumnes Oaks High School
Elk Grove, CASkills
- Dining customer service
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Product knowledge
Timeline
Night Audit Manager
Aimbridge Hospitality
05.2025 - Current
Customer Service Representative
Marriott International, Inc.
05.2023 - 07.2024
Flight Attendant
American Airlines
05.2022 - 01.2023
Server
Wasabi Sushi Restaurant
01.2019 - 01.2022
Cosumnes Oaks High School
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