Caroline Knight

As a 911 dispatcher, my duties include answering emergency calls, determining the nature and urgency of those calls, while staying calm and collected to gather accurate information, and relaying that to the appropriate first responders.

I am responsible for tracking the status and location of emergency units using radio and computer-aided dispatch systems, providing ongoing support to responders while in the field, and maintaining open lines of communication with multiple agencies, if needed.

I also am in contact with alarm companies calling to dispatch burglary alarms for residences and commercial sites as well as fire alarms.

A 911 telecommunicator plays a critical role in emergency response. They are responsible for receiving emergency and non-emergency calls and dispatching the appropriate public safety services.

As a 911 dispatcher my core duties include answering emergency calls, assessing different emergency and non-emergency situations, dispatching resources, .

My key skills include communications, decision-making, multitasking, stress management, technical proficiency, attention to detail, and empathy and customer service.

The Staffing Coordinator is responsible for maintaining sufficient staffing levels through the creation and management of schedules, filling vacant shifts, and collaborating with department heads with employees.

They contribute to operational efficiency by reducing staff shortages and ensuring adherence to labor laws, union agreements, and internal policies.

Primary job duties and responsibilities include scheduling and shift management, staffing and coverage, recruitment support, record keeping and compliance, and communication and coordination.

As a front desk receptionist at this dental office, my responsibilities included answering the phone, scheduling/confirming appointments, verifying insurance benefits, checking in patients for their appointments, and just being a friendly face when patients walked in the door.

Job duties included answering and directing high-volume incoming phone calls, taking accurate messages and relaying information promptly. I maintained cleanliness and organization of the reception area to ensure a welcoming environment. I supported multiple departments with clerical duties, demonstrating strong multitasking and time management skills.

As a front desk receptionist for Darrell Allen Body Shop, my job consisted of answering phone calls, scheduling customers for estimates and repair appointments, and interacting with customers as they walked through the door. My face was one of the first faces the customers saw, and one of the first voices they heard over the phone, and it was extremely important that I was friendly, meaningful, and knowledgeable.

As a shipping clerk for P&S, I followed detailed assembly instructions, processes, and procedures.

I visually inspected devices for defects and placed defective items into a reject bin.

I fabricated large and small parts per drawing, and assembled parts as required.

I read and followed standard operating procedures.

I organized my work to meet demanding production goals, and I kept work areas clean and neat.

As a guest service leader at Lowes Foods, I completed all point-of-sale opening and closing procedures, including counting the contents of the cash register, closing the store down at the end of the day, and counting all the money in the safe, as well as in each register.

I also answered customer phone calls promptly, in an appropriate manner, and answered any questions they might have had regarding products in our store and in general. Going hand in hand with that, I welcomed customers walking into our store and helped them locate items.

When our guests had questions or concerns, I would respond to them with friendly, knowledgeable service. Lastly, I mentored and trained new sales associates to contribute to the store's positive culture.

The Student Ambassador serves as a representative and advocate for the university, providing prospective students, families, and the community with a welcoming and informative introduction to campus life. Ambassadors support recruitment, outreach, and engagement efforts by sharing personal student experiences, assisting at events, and conducting campus tours.

As a seating hostess for Outback Steakhouse, I consistently provided professional, friendly, and engaging service. I bussed, cleared, cleaned, and set tables in a quiet and efficient manner when needed. I effectively listened to, understood, and clarified guests' concerns and issues. I also routinely cleaned work areas, glassware, and silverware throughout each shift.