Caroline Koenig
Arlington,VA
Summary
Administrative professional with strong analytical skills and problem-solving abilities. Proven track record in optimizing processes and improving efficiency within teams. Strong focus on collaboration and adaptability, ensuring reliable support and successful outcomes. Key skills include data analysis, project management, and effective communication.
Overview
8
8
years of professional experience
Work History
Membership Administrative Analyst
Air Line Pilots Association
09.2022 - Current
- Handled confidential member relations issues diplomatically, maintaining professionalism while resolving disputes fairly.
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Conducted detailed account summaries to provide members with accurate, up-to-date financial and membership information
- Performed comprehensive account audits to identify and resolve discrepancies, ensuring data accuracy.
Assistant Manager
Campus Cookies
08.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Physical Therapy Aide
Garden State Orthopedics
02.2017 - 11.2017
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
Education
Bachelor of Science - Interdisciplinary Liberal Studies
James Madison University
Harrisonburg, VA05.2022
Skills
- Accounting analysis
- Teamwork and collaboration
- Problem-solving
- Communication skills
- Problem solving
- Time-Management
- Collaboration
- Receptive to feedback
- Results-oriented
Timeline
Membership Administrative Analyst
Air Line Pilots Association
09.2022 - Current
Assistant Manager
Campus Cookies
08.2020 - 02.2022
Physical Therapy Aide
Garden State Orthopedics
02.2017 - 11.2017
Bachelor of Science - Interdisciplinary Liberal Studies
James Madison University
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