Caroline Krueger
Stevensville,MD
Summary
Hardworking and dedicated employee with 5 years of supervising and management experience and 7 years of customer service, multitasking and time management abilities. Devoted to giving every person a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Benedictine
Ridgely, Maryland
08.2023 - Current
- Assisted individuals with daily living activities to promote independence.
- Documented progress and behavior in daily logs for accurate reporting.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Assistant Store Manager
Sunglass Hut - Luxottica
Queenstown, MD
07.2018 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock to optimize sales opportunities.
- Assisted in visual merchandising to create appealing product displays.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions to maintain satisfaction and loyalty.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Shift Supervisor
SweetFrog Premium Frozen Yogurt
Chester, MD
04.2013 - 03.2018
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Volunteer
Myra Glover
Glen Burnie, MD
08.2012 - 06.2016
- Assisted social worker with family outreach
- Stocked and helped maintain school food pantry
- Assisted social worker in conducting socialization groups for pre-k students
Education
High School Diploma -
Kent Island High School
Stevensville, MD06.2016
Some College (No Degree) - Human Services
Anne Arundel Community College
Arnold, MDSkills
- Proficient in Microsoft Office applications and Google equivalents
- Proficient in POS systems
- Marketing, promotions and merchandising
- Performance Evaluation and Monitoring
Timeline
Direct Support Professional
Benedictine
08.2023 - Current
Assistant Store Manager
Sunglass Hut - Luxottica
07.2018 - Current
Shift Supervisor
SweetFrog Premium Frozen Yogurt
04.2013 - 03.2018
Volunteer
Myra Glover
08.2012 - 06.2016
High School Diploma -
Kent Island High School
Some College (No Degree) - Human Services
Anne Arundel Community College