Caroline Ladd
Mooresville,NC
Summary
Accomplished professional with 8 years of experience in healthcare management and administration. Skilled in developing, implementing, and managing practice policies and procedures. Proven leader with exceptional interpersonal, communication, and organizational skills. Dedicated to delivering high-quality healthcare services and driving operational excellence.
Overview
9
9
years of professional experience
Work History
Practice Manager
North Carolina Neurology & Sleep
2022.03 - Current
- Manage all aspects of a multi-faceted specialty medical practice including ancillary programs and a full-service sleep lab
- Ensuring the daily seamless operation of the practice through adept handling of front desk operations, scheduling, accounts receivable, and general administrative tasks
- Responsible for all aspects of HR including hiring, payroll, annual reviews and managing all employees within the practice
- Foster a collaborative environment and ensure high standards of service delivery and care
- Participate in monthly assessment meetings with the revenue cycle management team to ensure daily production, billing and collection goals are being met
- Maintain physician contracts and credentialing with all participating insurance companies and vendors
- As well as renewing and maintaining records for the physician and sleep lab state licensures
- Serve as a practice liaison with the NFL Concussion Settlement program in the Southeast region, including working with attorneys to ensure the tests run smoothly and players needs are met
- Gather and organize critical reports, including neuropsychological testing and patient records
- Daily, monthly, and yearly online management of all internal financial accounting for the practice- including quarterly meetings with CPA
- Efficiently enter and verify daily medical charges into the EMR billing system, ensuring precision and compliance with coding standards
- Lead and coordinate special projects and ancillary services, driving continuous improvement and innovation in office practices and procedures
- Oversee all office maintenance and management, including ordering medical and office supplies as needed
- Ensure that all office functions are well-maintained and supported- including OSHA and HIPAA compliance.
Practice Manager
Vista Health & Wellness
2016.01 - 2021.12
- Oversee all daily operations of a three-provider medical practice and support staff
- Negotiate and monitor all contracts including insurance carrier contracts, vendor contracts and act as a liaison in all banking and creditor relationships
- Perform all corporate accounting related functions including purchasing and accounts payable
- Assist CPA with bank reconciliation, financials and budgeting
- Manage Accounts Receivable and oversee all billing functions
- Manage patient referrals and coordinate lab orders
- Interface with other physician and ancillary offices/facilities
- Responsible for HIPPA, OSHA and billing compliance
- Responsible for coordination of IT resources, marketing efforts and outreach to local referral sources
- Manage human resources including job descriptions, payroll preparation, credentialing, interviewing and hiring of staff, conduct annual reviews and dismissals as well as orienting and training of new staff
- Address client concerns promptly, utilizing customer service skills.
Office Coordinator
Carolina Spine & Hand Center
2015.05 - 2016.01
- Supported the Surgeon and Physician Assistant through scribing and surgery assistance
- Implemented new billing systems and coordinated with billing vendors
- Performed all corporate accounting functions and assisted CPA to compile financials and tax preparation
- Coordinated equipment purchasing and maintenance
- Coordinated care of facility and maintenance as needed.
Education
Bachelor of Science -
University of North Carolina At Charlotte
Charlotte, NC2015
Skills
● Efficient and reliable leader
● Quick learner and adaptable
● Excellent communication and listening skills
● Compassionate and trustworthy
● Superior organizational skills
● Workflow management
● EMR Proficient
● Payroll Processing- QuickBooks
● Proficient in all Microsoft programs
Timeline
Practice Manager
North Carolina Neurology & Sleep
2022.03 - Current
Practice Manager
Vista Health & Wellness
2016.01 - 2021.12
Office Coordinator
Carolina Spine & Hand Center
2015.05 - 2016.01
Bachelor of Science -
University of North Carolina At Charlotte
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