- Music
- Crafting and DIY Projects
- Drawing and Painting
- Backpacking and Hiking
- Historical Exploration
- Swimming
- Dancing
- Community Cleanup
- Growing herbs, vegetables, or fruits in home gardens
- Wine Tasting
- Cake Decorating
Caroline Lankerd
Battle Creek,MI
Summary
Dynamic professional with strong communication and problem-solving skills developed in a fast-paced service environment. Proven track record in managing and resolving customer inquiries efficiently, contributing to high levels of customer satisfaction. Eager to transition into a new field to leverage these strengths in driving team performance and enhancing overall client experiences. Committed to continuous improvement and fostering positive relationships in every role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens Boots Alliance
04.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server's Assistant
Red Lobster
03.2023 - 11.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Education
High School Diploma -
Ashley Ridge Highschool
Summerville SC06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Product sales
Certification
Michigan Life (Producer) Insurance License
2025-2027
Interests
Timeline
Customer Service Representative
Walgreens Boots Alliance
04.2024 - 04.2025
Server's Assistant
Red Lobster
03.2023 - 11.2023
High School Diploma -
Ashley Ridge Highschool
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