Caroline Lingenfelter
Penn Valley,CA
Summary
Proactive leader with expertise in managing daily operations and training staff. Recognized for adaptability and empathy in addressing customer concerns, contributing to streamlined workflows and improved service quality.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dutch Bros
Grass Valley, California
03.2024 - Current
- Supervised daily operations and ensured smooth workflow during shifts.
- Trained and mentored new team members on customer service standards.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Collaborated with management to implement new procedures for improved service.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Barista
Starbucks
Grass Valley, CA
08.2022 - 03.2024
- Assisted customers in selecting products and answering their questions.
- Handled cash transactions and processed payments accurately.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Vet Assistant
Noble Animal Clinic
Noble, Oklahoma
05.2022 - 06.2022
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Cleaned and sterilized surgical instruments before and after procedures.
Vet Assistant
Noble Animal Clinic
Noble, OK
04.2022 - 04.2022
Vet Assistant
Noble Animal Clinic
Noble, Oklahoma
02.2022 - 02.2022
Education
High School Diploma -
Little Axe
Newalla, OK05-2023
Some College (No Degree) - Vet Assistant
Mid-America Technology Center
Wayne, OKSkills
- Knowledge sharing
- Daily reporting
- Adaptability
- Effective communication
- Customer service
- Surgical assistance
- Medical record maintenance
- Anesthesia monitoring
- Animal restraint
- Patient care
Timeline
Shift Lead
Dutch Bros
03.2024 - Current
Barista
Starbucks
08.2022 - 03.2024
Vet Assistant
Noble Animal Clinic
05.2022 - 06.2022
Vet Assistant
Noble Animal Clinic
04.2022 - 04.2022
Vet Assistant
Noble Animal Clinic
02.2022 - 02.2022
High School Diploma -
Little Axe
Some College (No Degree) - Vet Assistant
Mid-America Technology Center